Service Manager

Haddad Plumbing & Heating•Newark, NJ

25d

About The Position

Haddad Plumbing and Heating Inc. has been in business for 25 years, servicing mid-rise and high-rise buildings in New Jersey, New York City, and Westchester County. The Service Manager oversees the day-to-day sales, budget, operations, and customer service experience for the company’s technician team. The role focuses on meeting service department goals, resolving operational and customer issues, managing inventory and staffing, and leading technician development.

Requirements

Bachelor's degree, or a high school diploma with 10 or more years of experience.
At least 5 years of experience in the HVAC/plumbing industry.
At least 3 years of management experience.
Proficiency in Microsoft Office.
Strong verbal and written communication skills.
Valid driver's license and a clean driving record; must provide a current abstract.

Responsibilities

Achieve service department sales and profitability goals.
Respond promptly and efficiently to operational, employee, and customer issues.
Review and process invoices accurately and on time.
Develop and manage service inventory policies, levels, and pricing for vehicles and warehouses.
Manage seasonal fluctuations by promoting and scheduling routine maintenance.
Propose, maintain, and administer the service technician commission plan.
Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
Lead and coach team members, providing training, knowledge, and information to support peak performance, continuous improvement, and a positive work environment aligned with company objectives.
Coordinate tactical and technical training for technician and employee development.
Adjust manpower allocation daily based on customer demand and the approved schedule.
Address customer complaints and satisfaction issues promptly.
Inspect trucks and enforce dress code compliance.
Visit job sites to gather information for proposal preparation according to company guidelines.
Perform other duties as assigned by upper management.