Service Manager

Rockstar Recruiting•San Leandro, CA

59d•Onsite

About The Position

We are seeking an experienced Service Manager to lead a busy, fast-paced heavy-duty truck dealership service department in San Leandro, CA. This is a high-energy operation that requires a strong, experienced dealership leader who can step in, understand the business quickly, and begin driving performance from day one. The ideal candidate combines strong people leadership with a deep understanding of dealership service operations, technician productivity, reporting, customer satisfaction, and profitability. Technical experience is valuable, but this position is primarily focused on leadership and operational performance.

Requirements

5+ years of experience within a heavy-duty/Class 8 truck dealership environment
Direct dealership Service Department experience required
3+ years of leadership or management experience
Strong understanding of technician productivity and service department KPIs
Experience reviewing operational and financial reports and turning those numbers into action
Strong understanding of repair order processes, warranty coordination, and customer service
Demonstrated ability to lead and motivate a busy technician team
Excellent customer relationship and problem-solving skills
Strong organizational and time-management abilities
Ability to prioritize and delegate effectively in a high-volume environment
Proficiency with Microsoft Office and dealership management/business systems

Nice To Haves

Previous Service Manager, Assistant Service Manager, Fixed Operations Manager, or comparable dealership leadership experience strongly preferred

Responsibilities

Oversee all day-to-day Service Department operations
Lead, coach, develop, and hold technicians and service personnel accountable
Manage staffing levels, hiring, training, performance, and technician retention
Conduct regular meetings with technicians, Service Writers, and service leadership to review workload and repair status
Monitor technician productivity, proficiency, efficiency, and overall performance
Review department reports and KPIs and take action based on performance trends
Maintain efficient repair order flow from initial write-up through completion and closing
Monitor jobs in progress, hours invested, completion estimates, and potential delays
Ensure the department maintains appropriate technician training and certifications
Drive customer satisfaction and build long-term relationships with key accounts
Address escalated customer concerns professionally and effectively
Work closely with Parts, Sales, Lease & Rental, Warranty, Credit, and senior leadership
Support efficient warranty processing and repair order recovery
Maintain a professional, organized, productive, and safety-focused shop environment
Develop strategies to improve department revenue, efficiency, productivity, and profitability
Assist with forecasting and long-term planning for continued department growth