Service Manager - Cortland on Adams $2,500 Sign On Bonus!
About The Position
The Service Manager leads the maintenance team and is responsible for the physical integrity, safety, and functionality of a multifamily community. The role oversees maintenance operations, preventative maintenance programs, workflow, staffing, and timely, high-quality service that supports resident satisfaction and asset preservation. It combines technical maintenance expertise with leadership, organization, and customer service. The Service Manager diagnoses and resolves complex maintenance issues, oversees technicians’ work, provides training and mentorship, assigns and prioritizes tasks, and performs hands-on repairs when needed. The role promotes safety and compliance, helps manage the on-call rotation, and supports emergency response. It also oversees service requests, maintenance records and schedules, budget and inventory, and outside vendor coordination.
Requirements
- 3–5+ years of maintenance experience, including carpentry, plumbing, electrical, and HVAC.
- High school diploma or equivalent.
- Leadership ability to train, mentor, and manage a maintenance team.
- Universal EPA certification.
- CPO certification.
- Valid Class E driver’s license.
- Knowledge of applicable EPA, OSHA, ADA, and Fair Housing laws and regulations.
- Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
- Strong customer-service and communication skills.
- Ability to work evenings and weekends and participate in on-call rotations as needed.
- Physical ability to perform maintenance tasks, including lifting, climbing, and working indoors and outdoors.
Nice To Haves
- Multifamily experience.
- Technical training or college coursework.
Responsibilities
- Diagnose and resolve complex issues involving electrical, plumbing, HVAC, appliances, structural elements, lighting, and security systems.
- Proactively identify repairs and improvements and promote preventative upkeep and early problem detection.
- Lead, train, mentor, and support maintenance technicians in completing routine maintenance and repairs safely and to company standards.
- Assign and prioritize daily tasks, inspect completed work, and perform hands-on repairs when necessary.
- Promote a safety culture and ensure attention to hazards, preventative actions, and compliance.
- Help manage the on-call rotation and provide support during emergencies.
- Oversee service requests, preventative maintenance schedules, and maintenance records.
- Track and allocate the maintenance budget and maintain supply and parts inventory.
- Coordinate outside vendors to ensure timely, quality work within the agreed scope and budget.
- Provide a safe, reliable living environment and strong service for residents.
Benefits
- $2,500 sign-on bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
