Service Manager - Cortland on Adams $2,500 Sign On Bonus!

Cortland•Arlington, VA

About The Position

The Service Manager leads the maintenance team and ensures the physical integrity, safety, and functionality of a multifamily community. The role oversees maintenance operations, preventive maintenance programs, workflow, staffing, and service quality to support resident satisfaction and preserve the property. It combines technical expertise with leadership, organization, and customer service. The Service Manager diagnoses and resolves maintenance issues involving electrical, plumbing, HVAC, appliances, structural systems, lighting, and security. They lead and mentor technicians, assign and prioritize tasks, inspect completed work, and perform hands-on repairs when needed. They promote safety, help manage the on-call rotation, and support emergency response. The role also manages service requests, preventive maintenance schedules, and maintenance records; tracks and allocates the maintenance budget; maintains parts and supply inventory; and coordinates vendors to ensure timely, quality work within the agreed scope and budget.

Requirements

3–5+ years of maintenance experience, including carpentry, plumbing, electrical, and HVAC.
High school diploma or equivalent.
Leadership ability to train, mentor, and manage a maintenance team.
Universal EPA certification.
CPO certification.
Valid Class E driver’s license.
Knowledge of applicable laws and regulations, including EPA, OSHA, ADA, and Fair Housing.
Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
Strong customer-service and communication skills.
Ability to work evenings and weekends and participate in on-call rotations as needed.
Physical ability to perform maintenance tasks, including lifting, climbing, and working indoors and outdoors.

Nice To Haves

Multifamily experience preferred.
Technical training or college coursework preferred.

Responsibilities

Lead maintenance operations and support the physical integrity, safety, and functionality of the community.
Diagnose and resolve complex issues involving electrical, plumbing, HVAC, appliances, structural systems, lighting, and security.
Proactively identify repairs and improvements, maintain the property, and help prevent resident issues through early problem detection.
Support, train, guide, and mentor maintenance technicians while encouraging compliance with safety protocols and company standards.
Assign and prioritize daily tasks, inspect completed work, and perform hands-on repairs when necessary.
Promote a safety-first culture by identifying hazards, taking preventative actions, and supporting compliance.
Help manage the on-call rotation and provide support during emergencies.
Oversee service requests, preventive maintenance schedules, and maintenance records.
Track, manage, and allocate the maintenance budget and maintain parts and supply inventory.
Coordinate outside vendors to ensure timely, quality service and adherence to scope and budget.