Operations Manager ($2,500 Sign on Bonus)

Chimes • Fort George G Meade, MD

3d

About The Position

The Operations Manager oversees the day-to-day operation of an assigned contract, ensuring work meets contract specifications, quality standards, safety requirements, and customer needs. The role maintains positive relationships with government facility staff and representatives, responds to service requests with Contracting Administrator (CA) approval, addresses inspection and deduction reports, and recommends solutions to operational challenges. The position is designated as essential and may require remaining at or reporting to the facility during institutional emergencies. The employee must hold Top Secret Clearance with a favorable polygraph and be a U.S. citizen.

The Operations Manager hires, evaluates, supervises, and develops staff; establishes schedules and inspection procedures; supports training and process improvement; maintains time records, payroll and supply costs within budget; and orders approved supplies and uniforms. The role also ensures compliance with dress, hygiene, building, security, safety, and company requirements; supports employment for individuals with disabilities in coordination with HR, outside agencies, and job coaches; and completes reports and employee communications. The position works Monday through Friday, 7:00 a.m. to 4:00 p.m., with a 60-minute lunch, and requires availability to respond within one hour during normal working hours and within two hours after hours.

A high school diploma or equivalent is required. A college degree and valid CPR/First Aid certification are preferred. Candidates must have five years of experience managing a workforce providing services on a contract of similar scope and size, and demonstrated knowledge of building service management, relevant equipment, chemicals, and their applications. Additional related experience or education may be substituted at the discretion of the Personnel Officer.

Requirements

• Top Secret Clearance with favorable polygraph.
• U.S. citizenship.
• High school diploma or equivalent.
• Five years of experience managing a workforce providing services on a contract of similar scope and size.
• Demonstrated knowledge and ability in building service management, including relevant equipment, chemicals, and their applications.
• Valid driver’s license from state of residence, held for at least three years, and ability to drive.
• Acceptable driving record as determined by the Agency’s insurance carrier and Chimes DC policies and procedures.
• If driving a 15-passenger van, must be at least 25 years old.
• Ability to stand or walk for long periods; use stairs; reach overhead; bend, kneel, stoop, and crawl; and lift, carry, and push up to 50 pounds as needed.
• Ability to work in dusty spaces or adverse weather conditions and see details on floors, overhead, and surfaces.
• Ability to work independently and collaboratively, maintain confidentiality, communicate effectively, supervise and develop others, make decisions, solve problems, plan and prioritize, and manage multiple tasks.
• Ability to work safely and alertly, respond immediately to emergencies, analyze data and recommend corrective action, and complete tasks amid interruptions.
• Ability to read, write, and speak English; use technology; manipulate numbers; maintain reports and records; and understand and apply technical written material.
• Ability to understand and comply with safety procedures and environmental requirements, operate machinery safely, and use and care for equipment and cleaning supplies properly.
• Ability to attend work regularly, remain on site for the scheduled shift, work a flexible schedule as required, and attend training and work-related meetings.
• Ability to demonstrate integrity and ethical standards and interact positively, respectfully, and courteously with others.
• Ability to provide guidance, direction, and technical support and comply with building, security, and company policies and procedures.

Nice To Haves

• College degree.
• Valid CPR/First Aid certification.
• Knowledge of green cleaning principles and CIMS certification requirements.
• Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, and JAMS.
• Knowledge of regulatory standards, hospital standards, and facility management.
• Knowledge of regulations for SDS, fire and safety, Hazard Communications, and Bloodborne Pathogens.
• Bilingual ability in Spanish and English.

Responsibilities

• Comply with Agency policies and procedures and follow contract specifications.
• Establish and maintain positive relationships with government facility staff; attend meetings with government, facility, and customer representatives.
• Accept service requests and provide services based on the agreement with CA approval.
• Oversee day-to-day operations of the assigned contract and personally observe work performed across all shifts on a regular basis.
• Meet regularly with supervisory staff to facilitate process improvement.
• Establish job task schedules, inspection procedures, and supervisor guidelines in accordance with contract specifications.
• Review and respond to inspection and deduction reports; maintain high performance quality and resolve quality issues through quality control and staff training.
• Conduct safety training and implement safety procedures and policies; keep the SDS book current and chemical list updated.
• Hire, evaluate, supervise, train, and provide feedback and guidance to staff; train supervisors to meet contract specifications and establish vendor training.
• Schedule general maintenance and floor care services.
• Prepare staff schedules and maintain daily time records; maintain payroll and supply costs within budget.
• Inventory and order supplies and uniforms with CA approval.
• Receive and act on reports and requests from contracting office personnel; present ideas and recommendations to the Contracts Administrator and analyze operational challenges and solutions.
• Remain available to respond to the contracting officer within one hour during normal working hours and within two hours after hours.
• Ensure staff compliance with dress code, personal hygiene, building, and security requirements; act as supervisor if the backup system fails.
• Work with HR, outside agency staff, and job coaches to support and sustain employment for Chimes employees with disabilities.
• Ensure timely and accurate completion of time studies when applicable, evaluations, and employee communications.
• Maintain confidentiality and complete reports, logs, and other paperwork in a timely manner.
• Pass and comply with CPR/First Aid training.
• Serve as a liaison with community agencies and job coaches; assist in planning and implementing staff development programs.
• Assume other duties, responsibilities, and special projects as needed.

Benefits

• $2,500 sign-on bonus distributed throughout the first 12 months of employment.
• Medical plan starting at $13.80 per month; the Minimum Value Health Plan employee contribution is $6.90 per pay period.
• Employer-paid life insurance and AD&D.
• Employer-provided long-term disability coverage.
• 403(b) retirement plan with employer match.
• 10 paid holidays and generous PTO.
• Tickets at Work.
• Employee referral bonuses and recognition programs.
• Clear pathways for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED