Service Manager

Penske Automotive Group•Chester Springs, PA

6d•Onsite

About The Position

CarShop is seeking an experienced Automotive Retail Service Manager to lead the Chester Springs Service Department. As part of Penske Automotive Group, the role offers the stability and resources of a large automotive organization and a team-focused culture with opportunities to grow and advance. The Service Manager leads daily department operations, develops the team, improves efficiency, drives performance, and ensures customers receive prompt, professional service. The position has supervisory responsibility and requires standard business hours, with the ability to work nights, weekends, and holidays as required. The work includes prolonged sitting and may also involve standing and walking. Physical demands include pushing, pulling, stooping, kneeling, reaching, grasping, repetitive motion, and light lifting of no more than 20 pounds at a time or frequent lifting or carrying of objects up to 10 pounds.

Requirements

Automotive retail service management experience.
Proven experience leading and developing Service Advisors and Technicians.
Strong understanding of automotive service operations and workflow.
Demonstrated ability to achieve performance, productivity, and customer service goals.
Strong leadership, coaching, and team-building skills.
Excellent communication and problem-solving abilities.
Strong organization skills and ability to multitask and prioritize in a fast-paced environment.
Customer-focused, action-oriented, and committed to taking ownership and following through.
High level of integrity, professionalism, and accountability.
Valid driver's license with a satisfactory driving record.
Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law.
Proficient with Microsoft applications.
Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and to interpret bar graphs.
Ability to understand and follow work rules and procedures, apply common sense to instructions, and complete assignments independently within established parameters.
Ability to work with a diverse group of people and contribute positively to departmental morale.
High school diploma or equivalent.
Two to three years of service experience or an equivalent combination of education and experience.
ASE Certification.

Nice To Haves

Previous Technician experience.
Bachelor's degree from a four-year college or university.
Three to six years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Lead and manage daily Retail Service Department operations.
Coach, train, and develop Service Advisors and Service Technicians.
Manage technician and advisor scheduling to maximize productivity and efficiency.
Monitor departmental performance and drive the team toward established goals.
Ensure Service Advisors consistently deliver an exceptional customer experience.
Identify opportunities to improve processes, productivity, and overall department performance.
Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments.
Address customer concerns professionally and work toward effective resolutions.
Maintain CarShop's standards, values, and culture throughout the department.
Lead by example while creating an accountable, positive, and high-performing team environment.
Hire, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.