Service Manager

Sprouts Farmers Market•Madison, AL

27d

About The Position

At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced, friendly environment. The manager leads front-end operations and oversees the entire store in the absence of the Store Manager and Assistant Store Manager. The role drives store sales and team member recruitment, engagement, and retention, and provides customer advocacy through strong leadership focused on customers and team members. The Service Manager prepares work schedules, trains team members, and helps achieve store goals related to sales, labor, margins, and shrink. The Service Manager shapes store culture by modeling Sprouts values, ensuring strong customer service, managing front-end operations and team members, and supporting safe, compliant, profitable store operations. The role also assists with merchandise handling, displays, pricing, signage, and resolving operational issues. The position requires flexibility to work a schedule that changes with business needs, including nights, weekends, and holidays, and involves physical work such as lifting, pushing, pulling, standing, and walking.

Requirements

Be at least 21 years of age.
Have a high school diploma or equivalent.
Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, performance appraisals, meeting deadlines, inventory and shrink management, sales promotions, and merchandising.
Professional written and verbal communication skills, attention to detail, analytical skills, and solution-focused decisiveness.
Proficiency in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
Flexibility to work a schedule that changes based on business needs, including nights, weekends, and holidays.
Ability to lift 60 pounds between 15 inches and 70 inches above the ground; lifting heavier items is occasionally required.
Ability to push and pull racks and U-boats of merchandise, with required force ranging from 80 to 100 pounds.
Ability to stand continuously on hard surfaces, walk up to 2 miles, reach vertically to upper levels, and transfer items horizontally.
Wear task-appropriate personal protective equipment, including non-slip closed-toe shoes, long pants, and gloves, including latex and/or cut-resistant gloves.

Nice To Haves

A degree in business management, marketing, retailing, communications, advertising, or a related field.

Responsibilities

Model leadership behaviors aligned with Sprouts values and positively shape store culture.
Drive customer satisfaction by ensuring team members provide superior service throughout the store.
Demonstrate product knowledge, assist customers, listen to and resolve complaints, and help educate customers.
Champion customer service survey activity and results.
Communicate standards, expectations, policy changes, and product knowledge to team members.
Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other recognition programs.
Organize in-store hiring events and interviews and build a candidate pipeline in partnership with the Region Talent Advisor Specialist.
Manage hourly team member staffing, scheduling, training, development, discipline, and performance appraisals in areas of responsibility.
Celebrate store successes and identify and address opportunities for improvement.
Oversee the Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
Lead front-end operations and ensure department records and cash handling/accounting comply with legal and company policies and procedures.
Manage team member concerns and conflict through proactive, clear discussions.
Facilitate career development conversations and support movement across stores, store support, and distribution centers.
Communicate sales promotions to the cashier team and ensure proper execution and customer satisfaction.
Provide and receive constructive feedback and direction to support effective communication and collaboration.
Ensure proper posting of compliance, sales event, holiday, and door signage.
Execute company programs to support profitability and customer satisfaction while complying with safety, labeling, health, and weights and measures standards.
Keep department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
Foster a positive and engaging work environment while following safety, health, and compliance regulations.
Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise, with attention to code dates.
Help build and maintain sales-floor displays in accordance with company programs and standards.
Help verify product labeling and pricing, oversee price changes, and remain current on sale prices.
Communicate temperature failures involving cases, shelves, and storage areas to the Store Manager.
Address emergencies, crises, equipment failures, and other issues effectively.
Perform other related duties as assigned.

Benefits

Competitive pay
Sick time plan
Vacation accrual plan
Opportunities for career growth
15% discount for the employee and one other family member in the household on purchases at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(k) retirement savings plan with company match
Company-paid life insurance
Contests and appreciation events with prizes, food, and activities
Bonus based on company and/or individual performance, subject to eligibility requirements
Medical, dental, and vision coverage, subject to eligibility requirements
Health Savings Account with company match, subject to eligibility requirements
Pre-tax Flexible Spending Accounts for healthcare and dependent care, subject to eligibility requirements
Company-paid short-term disability coverage, subject to eligibility requirements
Paid parental leave for mothers and fathers, subject to eligibility requirements
Paid holidays, subject to eligibility requirements
DailyPay access for eligible employees to transfer earned pay before payday at no extra cost