Service Manager
Bridgestone Americas•Orlando, FL
•$22 - $34
About The Position
The Service Manager combines automotive repair knowledge and strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager also helps drive sales, ensure customer satisfaction, and support efficient store operations.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Problem-solving skills for customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Teammate, customer service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current on automotive repair issues.
- Valid automotive driver’s license at all times to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff according to individual skill levels.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Promote high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Manage inventory, scheduling, and equipment maintenance.
Benefits
- Medical, dental, and vision coverage starting on day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program.
- Professional development, training, and regular mentorship.
- Competitive compensation and performance incentives.
- Supportive onboarding experience.
- Community involvement and corporate social responsibility activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
