Service Manager

Morrison Industries LLC•Detroit, MI

21d•$85,000 - $100,000•Onsite

About The Position

Morrison Industries is hiring a full-time Service Manager in Detroit, Michigan, to manage the service department and support customers and technicians in delivering high-quality service. The role works Monday through Friday on first shift and may require up to 50 hours per week. Compensation ranges from $85,000 to $100,000, with bonuses. Employees must pass a pre-employment drug screen, physical exam, background check, and driving record check. Employees are also subject to random drug screenings. Morrison Industries describes itself as a family-oriented, family-owned material handling equipment dealer with more than 70 years of service, offering communication, training opportunities, flexibility, work-life balance, competitive benefits, and career progression.

Requirements

10 or more years of management experience.
Associate degree or higher.
Strong mechanical knowledge.
Experience in dispatch services.
Strong interpersonal skills.
Excellent written and verbal communication skills.
Intermediate computer skills, including experience with Microsoft Office 365, Outlook, Word, and Excel.
Ability to multitask and prioritize in a fast-paced environment.
Excellent customer service skills.
Pass a pre-employment drug screen, physical exam, background check, and driving record check; employees are also subject to random drug screenings.

Responsibilities

Manage the service department and support customers and technicians to ensure high-quality service.
Process technician timecards and organize weekly payroll.
Open, process, and monitor work orders to ensure successful and efficient service.
Proactively contact customers with repair status updates.
Debrief with technicians at the end of each day to support efficient scheduling.
Prepare, present, and process repair estimates.
Process warranty claims.
Answer phones and assist customers with a positive, customer-focused attitude.
Assist with rental inquiries, quotations, setup, and deliveries.
Perform additional duties as assigned.

Benefits

Health insurance available on the first day of employment.
Dental insurance available on the first day of employment.
Vision insurance available on the first day of employment.
Flexible spending account options available on the first day of employment.
Life insurance available on the first day of employment.
Disability insurance available on the first day of employment.
Paid time off after 90 days of employment.
Paid holidays after 90 days of employment.
Retirement plan with a match of 50% of the first 6% contributed, up to $2,500 per year.
Employee referral incentives.
Wellness program.
Employee assistance program.
Flexibility, work-life balance, and career progression.