Service Manager

Nuss Truck & Equipment•Sauk Rapids, MN

89d

About The Position

The Service Manager leads and manages the service department to ensure profitability, productivity, compliance, and customer satisfaction. This role oversees daily operations, directs staff, maintains financial controls, and ensures service work meets dealership, OEM, and regulatory standards. The Service Manager is both a business leader and customer advocate, driving revenue growth while promoting safety, accountability, and continuous improvement. The position develops departmental goals and budgets, assigns and schedules work, monitors financial and productivity performance, maintains customer relationships, and resolves complaints. It coordinates with Parts Department leadership, maintains reporting systems and accurate records, and ensures compliance with applicable regulations, safety policies, OEM warranty requirements, and repair standards. The Service Manager recruits, trains, coaches, and evaluates department employees, including Service Advisors, Shop Foremen, and Technicians. The primary work environment is an office within the service department, with frequent movement through the shop and regular exposure to noise, vibration, exhaust fumes, dust, paint, and other materials. The role requires standing, walking, bending, and moving around the service area for extended periods. Nuss Truck & Equipment describes itself as one of the Midwest’s largest providers of on-highway and vocational trucks and Volvo Construction Equipment, with ten dealership locations across the Midwest. The company offers top-tier wages, matched vacation time, a hiring bonus, and a benefits package. It is an equal opportunity/affirmative action employer.

Requirements

High school diploma or equivalent.
At least two years of experience working in a diesel repair facility.
At least three years of supervisory or management experience.
Strong leadership and management skills, including the ability to supervise and motivate teams.
Excellent communication and interpersonal skills with customers, employees, and vendors.
Knowledge of diesel repair processes, service operations, and warranty procedures.
Ability to analyze departmental reports and use data to improve business performance.
Computer proficiency, including dealership management systems and Microsoft Office Suite.
Professional personal appearance and demeanor.
Ability to work effectively in a fast-paced, high-pressure environment.
Ability to stand, walk, bend, and move about the service area for extended periods.

Nice To Haves

Technical or business-related coursework.
ASE Certification.
Supervisory or management experience in a dealership or service environment.

Responsibilities

Develop and execute departmental goals and objectives in alignment with dealership business plans.
Prepare and administer the service department’s annual operating budget and monitor performance against financial targets.
Direct and schedule daily work assignments for department employees, providing technical support as needed.
Conduct departmental meetings to review performance, address concerns, and improve efficiency.
Monitor technician payroll and productivity records for accuracy and accountability.
Build customer relationships to promote repeat and referral business.
Greet customers and provide accurate, transparent estimates of service time and cost.
Resolve customer complaints professionally and in accordance with company policy.
Ensure customer service files, repair orders, and related records are accurate, current, and accessible.
Analyze departmental performance reports, including repair order trends, items per repair order, and revenue per service advisor.
Control operating costs through staffing, resource management, and process improvement.
Work with Parts Department leadership to align parts availability with service demand.
Maintain reporting systems required by general management and OEM partners.
Ensure compliance with applicable federal, state, and local regulations, including OSHA, hazardous waste disposal, and environmental standards.
Enforce company safety policies and procedures throughout the service department.
Monitor adherence to OEM warranty and repair requirements.
Recruit, train, coach, and evaluate service department employees.
Provide feedback, set performance expectations, and implement improvement plans when needed.
Promote teamwork, professionalism, and accountability.
Attend managers’ meetings and participate in cross-departmental initiatives.
Support dealership promotional events and customer engagement activities as required.
Directly supervise Service Department staff, including Service Advisors, Shop Foremen, and Technicians, and manage their performance, training, and professional development.
Complete financial, customer, and regulatory documentation accurately and promptly; report work-related incidents, safety concerns, and compliance issues immediately according to company policy.