Service Manager

Sunbelt Rentals, Inc. • Andalusia, AL

14d • $61,551 - $73,092

About The Position

Sunbelt Rentals is seeking a Service Manager to manage the timely and effective servicing of company-owned and customer equipment. The role oversees repair and maintenance operations, equipment readiness, staff support, parts and inventory, service documentation, work orders, warranty claims, safety, quality control, and reporting. The position involves working indoors and outdoors as required and has physical demands that include bending, squatting, crouching, reaching, and lifting 50 pounds or more.

Requirements

• Valid driver's license.
• Extensive experience repairing and maintaining self-propelled platforms and lifts.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective on maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manage repair and maintenance of company-owned and customer equipment, including organizing the yard into Ready to Rent, Returned, and Down equipment.
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
• Order and return parts, maintain adequate supplies, and perform parts inventory.
• Provide training and assistance to staff mechanics.
• Work with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
• Evaluate equipment after repairs, maintenance, or safety checks.
• Document equipment status before and after rental.
• Handle customer complaints regarding equipment condition or operation.
• Promote safety awareness and perform quality control checks.
• Update, maintain, and organize equipment service records.
• Create, update, close, and bill work orders.
• File warranty claims in a timely manner.
• Commission new equipment.
• Dispose of solid and hazardous material waste, including batteries, used oil and filters, antifreeze, and wash sludge.
• Prepare reports on equipment due for service, fleet status, equipment service records, open work orders, warranty claims, inventory management, parts and merchandise details, financial and historical trends, service department financial summaries, shop foreman performance, work order chargebacks, halt reports, open purchase orders, and technician paid hours versus worked hours.
• Perform other duties assigned by the manager.

Benefits

• Health, dental, and vision plans.
• 401(k) match.
• Volunteer time off.
• Short-term and long-term disability.
• Accident, life, and travel insurance.
• Flexible spending.
• Tuition reimbursement options.
• Employee Assistance Program (EAP).
• Length of Service Awards.
• 12–25 vacation days depending on years of service.
• 5 sick days.
• 6 holidays.
• 2 half-day holidays.
• 2 floating holidays.
• 1 inclusion day.
• 1 volunteer day.
• On-the-job training for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed