Service Manager
About The Position
The Service Manager at Shoreline on Lake Carolyn is responsible for overseeing the community’s maintenance operations, service requests, repairs, and vacant-unit preparation. The role helps ensure the property is safe, well maintained, and presented with excellent curb appeal, while following operating procedures, applicable local and state codes, company policies, and budget guidelines. The Service Manager works with the community director on resident maintenance concerns, staff matters, purchasing, vendor bids, and maintenance expenses. The role also supports staff recruitment and training, manages inventory and preventative maintenance, and promotes safe work practices. EPA Universal or HVAC certification is required; Hilltop Residential will cover the cost of obtaining the certification for a selected candidate who meets the other requirements.
Requirements
- At least 1 year of hands-on general maintenance experience.
- Strong proficiency with property management software systems.
- Availability to work a flexible schedule, including weekends.
- Rotating on-call responsibility for after-hours emergencies.
- EPA Universal or HVAC license or certification. Hilltop Residential will pay for the selected candidate to obtain the required certification if they meet the other requirements.
- Valid driver's license and/or access to reliable transportation.
Responsibilities
- Organize and prioritize service requests and repairs, ensuring they are completed correctly and promptly.
- Inspect grounds, buildings, and other community features daily to reduce liability concerns and maintain curb appeal.
- Oversee turnkey operations and ensure vacant units are made rent-ready promptly.
- Use computer software systems daily to understand and execute service requests.
- Perform turnkey work as required and ensure all make-ready work is inspected.
- Follow standard operating procedures and enforce company policies and procedures.
- Maintain basic knowledge of local and state codes for permitting, sign ordinances, and pool regulations.
- Communicate effectively with residents, associates, vendors, and supervisors.
- Work with the community director to address maintenance-related resident problems.
- Assist the community director with documenting counseling sessions with maintenance staff.
- Maintain a preventative maintenance program to minimize emergency and service repairs.
- Maintain the hazard communications program and teach and promote safe work practices.
- Assist with recruiting, hiring, and training staff, and recommend promotions or terminations when necessary.
- Work with the community director to obtain competitive bids for maintenance-related expenses.
- Understand and adhere to budget guidelines.
- Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the community director’s supervision.
- Monitor inventory and maintain appropriate levels of parts and supplies.
Benefits
- Competitive pay
- 401(k) with company match
- Comprehensive medical, dental, and vision plans
- Paid life insurance
- Employee referral program
- Short- and long-term disability
- Paid time off
- Employee rent discount program
- Opportunities for growth at a rapidly growing company
- Coverage of the cost to obtain the required EPA Universal or HVAC certification for a selected candidate who meets the other requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
