Service Manager - Military Experience
About The Position
Eco Electric, Plumbing, Heating and Air is seeking a proven leader to lead, coach, and develop a high-performing electrical service team. Electrical or plumbing industry experience is not required; the company will teach the technical aspects of the role. Military veterans from all branches of the U.S. Armed Forces are especially encouraged to apply, as leadership, integrity, discipline, adaptability, and teamwork are valued in the company’s culture. The company describes its environment as supportive and growth-focused, with an emphasis on teaching, training, and coaching. The Service Manager oversees electricians’ performance and sales activities, trains team members using established systems, and helps the team meet revenue, quality, efficiency, and safety standards. The role also involves coordinating schedules and service work, supporting customer service and dispatch collaboration, managing budgets, reporting on department performance, recruiting and onboarding electricians, and supporting truck stock and vehicle policy compliance.
Requirements
- Five years of experience in a Service, Sales, or equivalent management position; industry-specific experience is not necessary.
- Strong leadership and team management skills.
- Customer-first mindset and a history of high customer service standards.
- Technical proficiency in work order management and reporting systems.
- Experience in strategic planning and financial management.
- Strong problem-solving abilities and creative thinking.
- Meticulous attention to detail, especially in financial and safety matters.
- Ability to adapt to changing environments and manage multiple priorities.
- Openness to continuous learning and improvement.
- Initiative and ability to thrive in a collaborative team setting.
- Valid driver’s license with a clean driving record.
- Eligibility to clear background checks and drug screening tests.
Nice To Haves
- Military experience; veterans from all branches of the U.S. Armed Forces are especially encouraged to apply.
Responsibilities
- Follow established systems and coach technicians to follow them.
- Oversee electricians’ performance and sales activities.
- Lead and train team members using the company’s established system.
- Monitor field technicians’ performance and guide improvement.
- Understand sales criteria and ensure the team consistently exceeds revenue goals.
- Host weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
- Coach electricians on building customer rapport and selling appropriate products and services.
- Collaborate with customer service and dispatch teams to support business success.
- Manage team schedules to meet customer demand and adapt to seasonal spikes.
- Manage service work within budget constraints.
- Develop and produce reports on department performance, quality, and efficiency.
- Recruit and comprehensively onboard new electricians.
- Collaborate with electricians on truck stock management and vehicle policy compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
