Military Service Coordinator (MSC)

Veterans Benefits Administration • San Diego, CA

6d • Onsite

About The Position

The Military Service Coordinator (MSC) serves on the Military & Outreach Team at the Veterans Service Center and operates from designated out-based locations and the VA Regional Office. The team provides benefits briefings and claims intake for transitioning active-duty, Reserve, and Guard members, as well as Veterans in the community through outreach programs and events. The position supports pre-discharge benefit programs, including VOW TAP-GPS, Benefits Delivery at Discharge (BDD), and Integrated Disability Evaluation System (IDES) claims.

The MSC coordinates with military command structures to schedule and conduct briefings; explains VA benefit programs and eligibility; interviews service members, identifies issues, gathers evidence, and develops claims, including arranging VA examinations. The MSC reviews service treatment records, assists with VA claims, and ensures compensation and pension claims are received, established, developed, examined, and routed to the appropriate rating activity or regional office. The role also includes group and individual counseling, community representation, customer service, and preparing correspondence and briefing materials.

This is a full-time position, Monday through Friday, 7:00 AM to 3:30 PM. Compressed or flexible schedules are unavailable. Only situational (ad hoc) telework may be approved case by case; the employee must report to the official duty station each scheduled workday, and routine or recurring telework is not authorized. The position is not virtual. Relocation and recruitment incentives are not authorized.

Requirements

• One year of specialized experience equivalent to the GS-09 level or higher, involving interpretation or application of laws, regulations, or procedures to analyze evidence, make determinations, and research routine issues to resolve discrepancies; qualifying examples include claims assistance or processing, benefits counseling, liaison work, evidence development, comprehensive discharge briefings, quality assurance, auditing, or specified claims and eligibility work.
• For current Federal GS employees, 52 weeks at the GS-09 level is required for the GS-11 position by the announcement closing date.
• A Ph.D., three years of progressively higher-level graduate education leading to a Ph.D., or an equivalent doctoral degree may substitute for the required experience; qualifying education and experience may be combined.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants may be required to serve a probationary or trial period and are subject to a background/security investigation.
• Selected applicants must complete online onboarding and provide acceptable identification for employment eligibility verification.
• Ability to work independently, adapt to changing schedules or pressures, handle differences of opinion professionally, follow instructions, exercise sound judgment, and cooperate with customers and partners.
• High level of physical energy to meet with many people at many different locations during the workday.

Responsibilities

• Coordinate with military command structures to schedule and conduct briefings.
• Deliver comprehensive briefings to large groups of service members using varied presentation and communication techniques, including motivational counseling about Veterans' benefits.
• Explain benefit programs and eligibility criteria; conduct interviews, identify issues, gather evidence, and enter information needed to develop claims, including ordering and scheduling VA examinations.
• Assist service members with all types of VA claims.
• Review Service Treatment Records to ensure appropriate disabilities are included on VA claim forms.
• Receive, establish, develop, and route compensation and pension claims, ensure examinations are ordered, and send claims to the designated rating activity site or regional office for processing.
• Conduct group and individual counseling about available VA and ancillary benefit programs.
• Represent the VA Regional Office at community functions and maintain professional relationships with peers, VA staff, service organization staff, Veterans, and other partners.
• Apply laws, regulations, policies, and procedures consistently and equitably to provide accurate information.
• Prepare, compose, or review correspondence that obtains or supplies information and explains facts or actions taken in response to common requests or questions.
• Develop factual statements and determine the content, tone, style, and format of replies, including the extent of information to provide.
• Prepare briefing slides and content for military, civic, or community events.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree