Service Manager

Titan Machinery • Wagner, SD

14d • $28 - $44

About The Position

Join the Titan Machinery team as a Service Manager, managing the store’s service operations and ensuring top-notch customer satisfaction. You will oversee all aspects of service operations so the dealership meets and exceeds industry standards, with a focus on professionalism, safety, and efficiency. This role is suited to someone passionate about heavy equipment and comfortable in a fast-paced environment where professionalism and precision in mechanical work are valued.

Requirements

• At least 2 years of related experience, related military experience, or related education/training such as a degree or certificate.
• Ability to travel up to 30% of the time and work flexible hours.
• Ability to effectively lead and manage people.

Responsibilities

• Understand key financial drivers and ensure the service department meets or exceeds its goals.
• Market services to maintain a consistent income stream and steady workflow.
• Manage department workflows, including work schedules, employee schedules, and customer work orders.
• Handle customer inquiries and communications, including repair estimates and complaint resolution.
• Supervise and schedule employees and effectively manage the service department's operations.
• Maintain service records, work orders, and other documentation accurately, thoroughly, and in a timely manner.
• Uphold environmental, health, and safety regulations and ensure all vehicles meet legal requirements.

Benefits

• Comprehensive health and dental coverage.
• Health Savings Account (HSA), with up to $1,200 tax-free each year contributed by Titan Machinery.
• Eight paid holidays, competitive paid time off, and paid company volunteer hours.
• 401(k) with company matching beginning on the first day of employment.
• 100% paid pregnancy-related leave and parental bonding leave.
• Additional voluntary benefits, including vision insurance, life insurance, and short-term disability.
• Additional leave benefits, including bereavement leave and leave for volunteer EMTs and firefighters.
• Safety equipment reimbursement.
• Uniforms paid for by Titan Machinery, including laundering.
• Performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed