Service Manager

Allegiance Truck Centers•Brooklyn, NY

About The Position

The Service Manager leads the day-to-day operations of a service department that maintains and repairs a fleet of commercial medium- and heavy-duty diesel trucks, including Pierce Fire Trucks. The role focuses on maximizing vehicle uptime while minimizing fleet maintenance and repair costs. The manager oversees diesel technicians and administrative staff, handles service needs for commercial truck leasing customers, and develops relationships with customers and vendors. The position is responsible for compliance with U.S. Federal Motor Carrier Safety Regulations (CFR 396), including maintaining required vehicle maintenance documentation, monitoring customer CSA Vehicle Basic scores, and ensuring technicians are certified for relevant inspections and maintenance procedures. The Service Manager also works with the corporate Facilities Manager to support compliance with local and federal safety and environmental standards. The manager supports business planning and budgeting, reviews financial results, monitors shop productivity, promotes service training, and maintains a clean, safe, customer-focused work environment. The role also emphasizes customer retention and professional handling of customer, employee, and vendor issues.

Requirements

Consistent track record of successfully meeting and exceeding sales goals.
Minimum high school diploma or GED equivalent.
Minimum 5–7 years of automotive or trucking management experience.
Valid driver’s license.
Satisfactory Motor Vehicle Report (MVR).

Responsibilities

Manage the day-to-day service department operations for commercial medium- and heavy-duty diesel trucks, including Pierce Fire Trucks.
Maximize vehicle uptime while minimizing fleet maintenance and repair costs.
Oversee diesel technicians and administrative staff.
Recognize warranty failures, manage warranty claims, and process warranty recovery.
Manage commercial truck leasing customers’ service requests with urgency and professionalism.
Develop and manage relationships with vendors and customers.
Assist management in preparing the annual business plan and budget.
Ensure Navistar Diamond Edge and Prestige Service Standards are met.
Assist with other projects as needed.
Understand and implement procedures for compliance with U.S. Federal Motor Carrier Safety Regulations (CFR 396), and stay current with regulatory changes.
Monitor and manage satisfactory CSA Vehicle Basic scores for customers.
Maintain documentation for customer and company vehicle maintenance files in accordance with CFR 396.
Develop, communicate, and enforce company safety policies and procedures.
Certify technicians for U.S. DOT annual inspections, brake inspections, and other regulated maintenance procedures.
Work with the corporate Facilities Manager to ensure facility compliance with local and federal safety and environmental standards.
Create and maintain positive customer relationships and maintain a minimum 90% customer retention rate.
Investigate customer maintenance issues and determine an appropriate course of action.
Review monthly financial results against the business plan and initiate corrective action as needed.
Implement and monitor shop productivity measures.
Maintain a clean, safe, and customer-focused shop environment.
Develop, implement, and promote service training.
Assist with collection of past-due invoices as needed.
Handle customer, employee, and vendor issues professionally and courteously.