Service Manager

Vail Resorts•Keystone, CO

16d•$58,604 - $68,000•Hybrid

About The Position

The Catering and Conference Services Manager plans and services groups and weddings within Breckenridge Resort and Keystone Resort. The role delivers an exceptional experience to clients and internal stakeholders through empathy, listening skills, and product knowledge, while supporting the Sales Enterprise. It focuses on food and beverage revenue, professional event planning, client service, and effective coordination with resort departments and outside vendors. The manager is expected to service groups as business levels demand and attend assigned major functions, many of which take place in the evening or on weekends.

Requirements

At least 18 years of age.
Two years of conference or catering services management experience, including weddings.
Two years of hotel or lodging experience.
Two years of experience managing staff at a supervisory level.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, and SharePoint.
Experience with Delphi FDC; training may be provided to the right candidate.
Proficiency in spoken and written English.
Ability to travel around the resort as needed; transportation is the employee's responsibility.
A phone is required for client-facing roles; employees must use the company phone plan or provide a business phone solution.

Nice To Haves

Four-year bachelor's degree, preferably in Hospitality.
Excellent organization and communication skills.
Ability to consistently manage multiple priorities.
Ability to build relationships and partner with others to achieve results.
Ability to influence and work with a wide range of stakeholders.
Flexible schedule based on business needs.
Commitment to diversity and to building teams with diverse thoughts, perspectives, and expressions.
Pride and attention to detail.
Empathy toward customers and colleagues.
Proven success in a similar role and environment.

Responsibilities

Maximize resort food and beverage revenue through product knowledge, selling skills, and client upselling.
Use detailed knowledge of resort areas and outside vendors, including their capabilities, procedures, policies, and pricing.
Maintain professional working relationships with food and beverage managers, resort departments, and outside vendors.
Service groups as business levels demand.
Work with clients to plan functions professionally and maintain contact once clients are in-house to resolve requests or problems.
Monitor collection of group pre-payments before arrival.
Keep clients informed about timelines for Banquet Event Orders to be completed, signed, and returned 45 days before arrival, for distribution no later than two weeks before the event.
Build professional relationships with clients, resort departments, and vendors while maximizing profitability and guest service.
Ensure group leaders are comfortable with the resort and understand its products, personnel, and responsibilities.
Work major functions as assigned by the Director or Associate Director of Catering and Conference Services, including events in the evenings and on weekends.
Contribute to a strong, dynamic team culture and an Enterprise-wide culture of leadership.

Benefits

Flexible Time Off (United States).
Mental health resources.
Employee Assistance Program.
Tuition grant program through Epic Promise for U.S.-based employees.
Free employee ski passes and discounted lift tickets for friends and family.
Free ski lessons.
Employee discounts on lodging, food, gear, and mountain shuttles.
401(k) Retirement Plan.
Training and professional development.
Health, medical, dental, and vision insurance plans for eligible full-time employees, with seasonal employee eligibility after 500 hours.
Free ski passes for dependents.
Critical Illness and Accident plans.