Service Manager

Penske Automotive Group • Nantucket, MA

7d • Onsite

About The Position

Don Allen Ford Nantucket, a Penske Automotive Group dealership, is seeking an experienced Service Manager to lead the service department. Relocation to Nantucket, Massachusetts, is required; housing is available.

The Service Manager is responsible for operating an efficient and profitable service department. This includes maximizing production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and achieving sales and profit objectives, and maintaining service records. The manager also hires and leads personnel, supports employee development and morale, and sets departmental goals with the General Manager.

The role requires a commitment to delivering an exceptional customer experience while maintaining department profitability. It involves standard business hours, with the ability to work nights, weekends, and holidays as required. The position includes supervisory responsibility and light physical demands, including lifting, sitting, standing, walking, pushing, pulling, stooping, kneeling, reaching, grasping, and repetitive motion.

Requirements

• At least two years of automotive retail service management experience.
• High school diploma or equivalent.
• Two to three years of service experience, or an equivalent combination of education and experience.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, organizational, and time-management skills; ability to prioritize and multitask.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to hire, manage, discipline, and lead personnel toward departmental and organizational goals.
• Proficiency with Microsoft applications.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions; ability to draw and interpret bar graphs.
• Ability to understand and follow work rules and procedures, apply common-sense reasoning to instructions, and work independently to complete assignments.
• Ability to work with a diverse group of people and positively influence departmental morale.
• ASE Certification.
• Ability to meet the listed physical demands, including light lifting and repetitive motion.
• Relocation to Nantucket, Massachusetts, is required.

Nice To Haves

• Previous Technician experience.
• Bachelor's degree from a four-year college or university.
• Three to six years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Run an efficient and profitable service department.
• Operate the department at maximum production and control costs.
• Build a loyal clientele and deliver an exceptional customer experience.
• Maintain good employee relationships and promote employee morale.
• Set and obtain sales and profit objectives.
• Maintain service records.
• Hire, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.
• Lead, motivate, and train the service team; set goals based on individual skill levels.
• Set monthly and annual Service Department goals with the General Manager and report on progress.
• Work nights, weekends, and holidays as required.

Benefits

• Housing available for relocation to Nantucket.
• Competitive compensation with uncapped earning potential through a commission-based pay structure.
• Health care options, including medical, dental, and vision coverage.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED