Service Manager

CarShop US-Penske Automotive Group•Cranberry Township, PA

8d•$80,000 - $95,000

About The Position

CarShop is hiring an Automotive Retail Service Manager to lead the Cranberry Service Department. As part of Penske Automotive Group, CarShop offers the resources and stability of a Fortune 500 company, along with a team-focused culture and opportunities for career growth. CarShop has been recognized as a Glassdoor Best Places to Work and has received Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette. The Retail Service Manager leads daily department operations, develops Service Advisors and Service Technicians, improves efficiency and performance, and ensures customers receive prompt, professional service. The role supervises employees and is expected to work standard business hours, with nights, weekends, and holidays as required. The position involves light physical work, prolonged sitting, and may include standing, walking, pushing, pulling, stooping, kneeling, reaching, grasping, and repetitive motion.

Requirements

Automotive retail service management experience.
Proven experience leading and developing Service Advisors and Technicians.
Strong understanding of automotive service operations and workflow.
Demonstrated ability to achieve performance, productivity, and customer service goals.
Strong leadership, coaching, and team-building skills.
Excellent communication and problem-solving abilities.
Strong organization, multitasking, time-management, and prioritization skills.
Customer-focused approach and commitment to exceptional service.
Action-oriented, accountable, and professional, with a high level of integrity.
Valid driver's license with a satisfactory driving record.
Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law.
Proficiency with Microsoft applications.
Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and to interpret bar graphs.
Ability to understand and follow work rules and procedures, use common sense to carry out instructions, and work independently through assignments.
Ability to work with a diverse group of people and contribute positively to departmental morale.
High school diploma or equivalent.
Two to three years of service experience, or an equivalent combination of education and experience.
ASE Certification.

Nice To Haves

Previous Technician experience.
Bachelor's degree from a four-year college or university.
Three to six years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Lead and manage daily Retail Service Department operations.
Coach, train, and develop Service Advisors and Service Technicians.
Manage technician and advisor scheduling to maximize productivity and efficiency.
Monitor departmental performance and guide the team toward established goals.
Ensure Service Advisors consistently deliver an exceptional customer experience.
Identify opportunities to improve processes, productivity, and overall department performance.
Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments.
Address customer concerns professionally and work toward effective resolutions.
Maintain CarShop's standards, values, and culture throughout the department.
Lead by example and create an accountable, positive, high-performing team environment.
Hire, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.