Service Manager

Mobility Works•Villa Park, IL

22d•$80,000 - $85,000

About The Position

MobilityWorks is seeking a Service Manager to coordinate service, production, and maintenance operations in support of its mission to provide wheelchair-accessible vehicles and greater mobility and independence for wheelchair users. The role includes managing schedules, coordinating production jobs with the sales team, reviewing installation files, supporting customer interactions, tracking work and labor, and ensuring OSHA compliance. The position operates during regular weekday business hours.

Requirements

High school diploma or GED.
2–3 years of experience in automotive repair management.
Proficiency in electrical and/or automotive wiring.
Exceptional customer service skills and prior experience in customer service.

Nice To Haves

Military veterans are strongly encouraged to apply.

Responsibilities

Review the daily schedule in Salesforce.
Schedule production, service, and maintenance tasks.
Coordinate incoming production jobs with the sales team and notify them about scheduling, delivery, and installation demonstrations.
Review files before installations, including hours, applications, fitting times, alignment requirements, and parts concerns.
Document serial numbers in files and complete required warranty cards during production.
Manage customer write-ups and interactions, including pre-printing orders using the service scheduler.
Monitor stock units and post labor times daily in DSI for ongoing jobs.
Ensure OSHA compliance and participate in audits.
Schedule and conduct monthly service meetings with technicians and the general manager.