Service Manager

BH Management Services, LLC•Birmingham, AL

About The Position

The Service Manager II coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns and oversees work, and may support new construction or modifications to existing properties. It maintains adequate repair-supply inventory and monitors the monthly maintenance budget while providing professional, courteous service to internal and external customers. The Service Manager oversees maintenance operations for a community of 300–500 units. The role includes staff scheduling, training and safety oversight, property inspections, repair coordination, preventive maintenance, equipment servicing, policy compliance, and maintenance-tool security. The manager also shares on-call responsibilities and responds to resident requests according to company standards. The position is scheduled Monday through Friday, though the schedule may vary. Some overtime and extended hours, including rotating on-call work, may be required. The role involves physical work, including lifting up to 50 pounds, frequent movement and manipulation, reaching, pushing or pulling, and exposure to all weather conditions. An employee may operate a motor vehicle onsite if applicable. BH lists approved pay of $30 per hour.

Requirements

At least five years of progressive maintenance and safety experience.
Advanced computer skills and familiarity with industry-specific technology for coordinating and responding to resident and management requests.
Ability to perform manual, task-oriented work independently and prioritize tasks.
Ability to assign tasks to a large team.
Working knowledge of appliance repairs.
Working knowledge of HVAC repairs.
EPA Section 608 Type I (Appliance), Type II (HVAC), or Universal certification.
Certified Pool Operator certification where required by local jurisdiction.
Must provide own industry-specific hand tools.
Ability to meet the physical requirements, including lifting up to 50 pounds; standing, walking, bending, stooping, crawling, and climbing stairs; frequent grasping and manipulation; pushing or pulling items; and reaching overhead.
Ability to work in all weather conditions and operate a motor vehicle onsite if applicable.

Nice To Haves

High school diploma.

Responsibilities

Create maintenance employee schedules, communicate assignments, and coordinate work with maintenance staff.
Participate with the Community Manager in assessing site staffing needs.
Assess employee training needs, provide input on training programs, and coordinate and schedule training.
Provide safety and skills training for maintenance employees and assist with written property safety audits when needed.
Inspect the property and grounds daily for maintenance needs and liability hazards.
Assign and ensure completion of repairs and replacements within company standards, including interior and exterior rehabilitation and construction projects.
Help monitor resident satisfaction and ensure maintenance staff follow up on results.
Comply with OSHA and other safety requirements, applicable federal, state, and local codes, and company maintenance policies and systems.
Inspect, maintain, install, repair, replace, and clean mechanical equipment and components, including sourcing and installing new equipment.
Help implement, follow, and document preventive maintenance programs according to company guidelines.
Understand company policies and procedures and ensure the team understands and complies with them.
Maintain and secure all property-issued tools.
Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
Perform other duties as assigned.