Service Manager

Cintas • Pico Rivera, CA

23d • $78,200 - $103,985

About The Position

Cintas is seeking a Service Manager to directly manage its customer-facing Service team. The role includes managing team performance, hiring and performance management, fostering a safe working environment, resolving customer issues, training the team in effective sales techniques, and maintaining customer satisfaction through customer-site visits. The Service Manager is responsible for achieving sales, profit, inventory, and payroll goals, managing a budget, and addressing operational issues that affect service.

The position includes hands-on support of direct reports, such as accompanying service representatives or visiting customers independently when necessary to assist with product or service pickup and delivery. The manager drives a company-owned vehicle to customer locations and lifts, carries, and walks Cintas products in and out of customer accounts while maintaining high-quality service and customer goodwill. The position also involves performing managerial duties.

Requirements

• Valid driver's license.
• High School Diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience in industrial sales or customer service.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Directly manage the customer-facing Service team.
• Hire employees and manage their performance.
• Manage the overall performance of the team.
• Foster a safe working environment and provide leadership.
• Resolve customer-related issues successfully.
• Train the team on effective sales techniques.
• Visit customer sites to maintain customer satisfaction and goodwill.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues that affect service.
• Accompany service representatives or visit customers independently to assist with product or service pickup and delivery when necessary.
• Drive a company-owned vehicle to and from customer locations.
• Lift, carry, and walk Cintas products in and out of customer accounts while maintaining high-quality service and customer goodwill.
• Perform managerial duties.

Benefits

• Comprehensive medical, dental, and vision benefits, with premiums below the national average.
• Four medical plan options, including one offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.
• Eligibility for an annual target bonus based on individual, location, division, and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED