Service Manager

CarShop US-Penske Automotive Group•West Vincent Township, PA

7d•$85,000 - $100,000

About The Position

CarShop is seeking an experienced Automotive Retail Service Manager to lead the Chester Springs Service Department. As part of Penske Automotive Group, a Fortune 500 company, CarShop offers the stability and resources of a large automotive organization with a team-focused culture and opportunities to grow and advance. CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years. The Retail Service Manager leads the day-to-day operations of the Service Department, develops the team, improves efficiency, and ensures customers receive prompt, professional, exceptional service. The position has supervisory responsibility and involves leading Service Advisors and Technicians, managing their schedules, monitoring performance, improving processes, addressing customer concerns, and fostering teamwork and accountability. Compensation is $85,000–$100,000 per year. The role follows standard business hours, with the ability to work nights, weekends, and holidays as required. The physical demands include light work, prolonged sitting, and potentially standing, walking, pushing, pulling, stooping, kneeling, reaching, grasping, and repetitive motion. A high school diploma or equivalent and two to three years of service experience, or an equivalent combination of education and experience, are required. ASE Certification is listed as an additional eligibility qualification.

Requirements

Automotive retail service management experience.
Proven experience leading and developing Service Advisors and Technicians.
Strong understanding of automotive service operations and workflow.
Demonstrated ability to achieve performance, productivity, and customer service goals.
Strong leadership, coaching, and team-building skills.
Excellent communication and problem-solving abilities.
Strong organizational skills, ability to multitask, and ability to prioritize in a fast-paced environment.
Customer-focused approach and commitment to an exceptional service experience.
Action-oriented approach, ownership, and follow-through.
High integrity, professionalism, and accountability.
Valid driver's license with a satisfactory driving record.
Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law.
Ability to effectively hire, manage, discipline, and terminate personnel as required to meet departmental and organizational goals.
Proficiency with Microsoft applications.
Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions; ability to draw and interpret bar graphs.
Ability to understand and follow work rules and procedures and carry out written, oral, or diagrammatic instructions using common-sense understanding.
Ability to work independently and complete assignments within prescribed routines and accepted practices.
Ability to work well in a team environment, with a diverse group of people, and positively influence departmental morale.
High school diploma or equivalent.
Two to three years of service experience, or an equivalent combination of education and experience.
ASE Certification.
Ability to meet the position's physical demands, including light lifting and carrying, prolonged sitting, possible standing and walking, pushing, pulling, stooping, kneeling, reaching, grasping, repetitive motion, and verbal and nonverbal communication.

Nice To Haves

Previous Technician experience.
Bachelor's degree from a four-year college or university.
Three to six years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Lead and manage daily Retail Service Department operations.
Coach, train, and develop Service Advisors and Service Technicians.
Manage technician and advisor scheduling to maximize productivity and efficiency.
Monitor departmental performance and drive the team toward established goals.
Ensure Service Advisors consistently deliver an exceptional customer experience.
Identify opportunities to improve processes, productivity, and overall department performance.
Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments.
Address customer concerns professionally and work toward effective resolutions.
Maintain CarShop's standards, values, and culture throughout the department.
Lead by example and create an accountable, positive, high-performing team environment.
Hire, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.
Effectively lead a team to achieve departmental and organizational goals.