Service Manager

Terminix • Lake Mary, FL

4d

About The Position

The Service Manager is a key leadership role at a local Terminix branch, leading and motivating Pest Technician teams to deliver excellent service to customers. The manager ensures that technicians and branch operations function effectively and efficiently while maintaining high customer satisfaction. The role includes overseeing schedules and routes, compliance and safety, customer concerns, technician performance, inventory, and ongoing team training. The work may involve being outdoors and entering confined spaces such as crawl spaces and attics when necessary.

Requirements

• An associate’s degree; a four-year degree is highly desirable.
• Valid driver’s license from the state of residence.
• Ability to effectively lead and motivate others.
• Strong communication skills, including interpersonal, written, and presentation skills.
• Problem-solving ability and capacity to develop practical solutions.
• Ability to build rapport and establish trust with customers and employees.
• Attention to detail and understanding of the importance of safety.
• Basic to intermediate math aptitude for calculations related to sales and service.
• Comfort working outdoors and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

• One to two years of related experience; helpful but not required.
• Willingness to relocate.
• A four-year degree.

Responsibilities

• Monitor branch scheduling and ensure Pest Technician routes are completed successfully.
• Ensure regulatory compliance and that safety standards are met or exceeded.
• Respond to customer concerns, including resolving cancellation requests.
• Inspect and evaluate Pest Technician performance.
• Monitor and maintain inventory levels of pest control products.
• Facilitate ongoing training for local sales and service teams.
• Lead and motivate Pest Technician teams to deliver outstanding service and maintain customer satisfaction.

Benefits

• Comprehensive training and licensure paid by the company.
• Company vehicle, gas card, cell phone, and laptop.
• Highly competitive compensation.
• Opportunities for advancement and career growth.
• Medical, dental, and vision coverage, plus discounts on Terminix brands.
• Short- and long-term disability insurance and life insurance.
• Paid time off.
• Tuition reimbursement for full-time colleagues.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives offered for many roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree