Service Manager LHM Volkswagen Lakewood
About The Position
The Service Manager at LHM Volkswagen Lakewood oversees the service department and drives its operational success, including technicians, service advisors, the service call center, lot attendants, detailers, and shuttle drivers. The role focuses on developing employees, delivering exceptional guest experiences, maintaining service quality and integrity, and growing the fixed operations business. The position requires prior automotive service management experience, strong customer-service and technical skills, and the ability to lead in a fast-paced work environment. Compensation is listed at $120,000–$200,000 annually and may be based on performance and experience.
Requirements
- Strong customer service skills.
- Ability to manage, motivate, and develop a team.
- Experience with CDK or other automotive software.
- Strong technical aptitude.
- A proven track record of growing fixed operations through excellent CSI, advertising, and management of shop utilization and proficiency.
- At least 3 years of experience as an automotive Service Writer or Service Assistant Manager.
- Previous automotive Service Management experience.
- Ability to manage in a fast-paced work environment.
- Ability to pass pre-employment background and drug screens.
Responsibilities
- Oversee the service department and drive operational success across its teams and functions.
- Manage employee schedules and pay plans.
- Forecast departmental goals and objectives and work to achieve them.
- Coordinate with the Parts Manager to ensure timely availability of parts for internal jobs.
- Work with the shop foreman to ensure customer vehicles are serviced properly and promptly.
- Attend manager meetings and conduct service department meetings.
- Prepare and administer the service department's annual operating budget.
- Maintain service customer-pay gross-profit growth as specified by Asbury.
- Maintain technician proficiency according to Asbury standards.
- Partner with technical schools to recruit technicians.
- Partner with OEMs and other third-party vendors.
- Handle and resolve customer complaints.
- Motivate, train, develop, and reward employees.
- Communicate effectively with customers about required maintenance and service work.
- Maintain Asbury's values, quality, and integrity.
- Provide and maintain a safe workplace and environment for employees and customers.
- Perform other duties as determined by management.
Benefits
- Semi-monthly pay
- Paid holidays and paid time off
- Paid training
- Stock awards for eligible management and front-line team members
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Paid parental leave
- Health savings accounts
- Flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Digital career-path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Paid volunteer hours through community service initiatives
- Employee referral program with bonus opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
