Service Advisor LHM Ford Lakewood

Asbury Automotive Group • Lakewood, CO

1d

About The Position

LHM Ford Lakewood, a subsidiary of Asbury Automotive, is seeking an energetic, customer-focused Service Advisor. The Service Advisor is the dealership’s primary point of contact for service customers, presenting and selling needed products and services professionally while following manufacturers’ published maintenance schedules and requirements. The role focuses on building customer rapport, satisfaction, and retention. The listed annual compensation is $60,000–$120,000, based on performance and experience.

Requirements

• Must be at least 18 years old.
• Must have a valid driver's license.
• Must pass pre-employment background and drug screening.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote products and services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications.
• Prepare and provide complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction scores.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain customer satisfaction scores at or above the company’s specified district, regional, and national goals.
• Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, and dental insurance
• Accident, critical illness, and hospital indemnity plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Digital career path tool and continuous training
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours
• Employee referral bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed