Service Manager LHM Volkswagen Lakewood

Asbury Automotive Group • Lakewood, CO

9d

About The Position

LHM Volkswagen Lakewood, a subsidiary of Asbury Automotive, is seeking an Automotive Service Manager to oversee the service department and drive operational success. The department includes technicians, service advisors, service call center staff, lot attendants, detailers, and shuttle drivers. The manager is responsible for department performance, team development, customer experience, and maintaining Asbury’s standards for value, quality, integrity, and workplace safety.

The role includes managing schedules and pay plans, forecasting and meeting department goals, preparing and administering the annual operating budget, and supporting profitable growth and technician proficiency. The manager works with the Parts Manager and shop foreman to ensure timely, proper service; partners with technical schools, OEMs, and third-party vendors; and handles customer concerns. Compensation is listed as $120,000–$200,000 annually, based on performance and experience.

Requirements

• Strong customer service skills.
• Ability to manage, motivate, and develop a team.
• Experience with CDK or other automotive software.
• Strong technical aptitude.
• Proven track record of growing fixed operations through excellent CSI, advertising, and management of shop utilization and proficiency.
• At least 3 years as an automotive Service Writer or Service Assistant Manager.
• Previous automotive Service Management experience.
• Ability to manage in a fast-paced work environment.
• Ability to pass pre-employment background and drug screens.

Responsibilities

• Oversee the service department and its employees, including technicians, service advisors, service call center staff, lot attendants, detailers, and shuttle drivers.
• Manage employee schedules and pay plans.
• Forecast department goals and objectives and work to meet them.
• Work with the Parts Manager to ensure timely turnaround of parts needed for internal jobs.
• Work with the shop foreman to ensure customer vehicles are serviced properly and promptly.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer the service department’s annual operating budget.
• Maintain service customer-pay gross profit growth as specified by Asbury.
• Maintain technician proficiency according to Asbury standards.
• Partner with technical schools to recruit technicians.
• Partner with OEMs and other third-party vendors.
• Handle and resolve customer complaints.
• Motivate, train, develop, and reward employees.
• Communicate effectively with customers about required maintenance and service work.
• Maintain Asbury’s value, quality, and integrity.
• Provide and maintain a safe workplace and environment for employees and customers.

Benefits

• Semi-monthly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Digital career path tool
• Continuous training through Asbury’s internal learning management system
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed