Service Manager

Banner Fire Equipment, Inc.•Oklahoma City, OK

8d•$80,000 - $100,000•Onsite

About The Position

At Banner Fire Equipment, we’ve supported firefighters across the Midwest for over 40 years with best-in-class fire and rescue apparatus, gear, and tools. Built on trust, performance, and long-term relationships, we are committed to equipping first responders with the tools they need to protect lives and communities. We’re seeking a driven, dependable Service Manager to lead our Oklahoma City, OK service department and ensure exceptional service delivery for fire and rescue equipment. If you’re a hands-on leader with strong customer service skills and experience managing teams, improving workflows, and solving technical challenges, we’d love to hear from you. We are guided by a Relentless Pursuit to Serve, supporting first responders with trusted equipment, expertise, and partnership. Our core values: Genuine, Good Partner, Dependable, Curious.

Requirements

High School Diploma or GED required.
Minimum of 3–5 years of relevant experience in service management, automotive/fleet repair, or a related industry.
Prior supervisory or team leadership experience strongly preferred.
Demonstrated mechanical troubleshooting knowledge and repair methodology.
Excellent customer service skills with the ability to de-escalate and resolve concerns.
Proficiency with service management software and Microsoft Office Suite.
Must provide and maintain basic personal hand tools required assigned duties (company provides larger equipment, service vehicles, and job-specific tools/materials)

Nice To Haves

Trade School or Technical Certification preferred.
Experience in fire apparatus, emergency vehicle, or heavy equipment service environment is a significant plus.
Knowledge of fire apparatus systems, NFPA standards, and emergency vehicle operations preferred.

Responsibilities

Lead and oversee day-to-day operations of the service department to ensure efficiency and productivity
Build strong relationships with fire departments, ensuring proactive communication and outstanding customer satisfaction
Manage and develop a team of service technicians, including scheduling, training, and performance coaching
Coordinate workflow, monitor open work orders, and ensure timely and high-quality job completion
Provide technical guidance and troubleshooting support for complex repair issues
Review work orders and invoices for accuracy and quality prior to billing
Monitor departmental performance metrics and contribute to financial and operational goals
Foster a culture of safety, accountability, and continuous improvement within the team