Service Manager

Bridgestone • Weslaco, TX

21d

About The Position

The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The manager oversees service operations, customer interactions, staffing, and sales while maintaining quality standards and supporting an effective, inclusive team.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills, particularly with customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current with automotive repair issues.
• Valid automotive driver's license maintained at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff based on individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team and support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions through proactive communication, issue resolution, and follow-up to support customer satisfaction and retention.
• Act as the primary contact for customer inquiries, feedback, and concerns, fostering long-term relationships and loyalty.
• Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
• Drive sales through customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with the purchase of parts, materials, and equipment.
• Coach, lead, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting day one for all teammates.
• Paid vacation and holidays.
• On-the-job training.
• Company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Competitive compensation.
• Healthcare packages for full-time and part-time employees.
• Performance incentives.
• 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED