Service Manager
About The Position
Driven by Dobbs is seeking a Service Manager in Training to learn and support service and repair operations in a single-unit retail store. Working closely with the Store Manager, this role develops the skills needed to manage operations while meeting standards for quality, timeliness, safety, and employee management. The position calls for strong technical knowledge of vehicle service and repair across makes and models, a commitment to customer satisfaction, and a strong work ethic. Driven by Dobbs brings together Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The organization provides tires and automotive services from routine maintenance to advanced diagnostics and engine repair, and emphasizes training, development, safety, employee wellbeing, and community support. The role supports customer service, technician development, work-order coordination, operational performance, shop safety, inventory, and continuous improvement. It requires schedule flexibility that may include early mornings, evenings, and weekends.
Requirements
- At least 3 years of experience in the automotive repair industry as a technician, service advisor, or service manager.
- Strong technical knowledge of automotive repair standards, tools, and processes.
- Valid driver's license.
- Excellent verbal and written communication skills.
- Strong time management, accountability, and prioritization skills.
- Ability to stay organized, solve problems, and take a solution-oriented approach.
- Strong critical-thinking skills and attention to detail.
- Ability to perform in a fast-paced, high-volume environment.
- Strong work ethic and commitment to results.
- Ability to work effectively with diverse team members and adapt to changing needs.
- Customer-focused approach and ability to build relationships.
- Proficiency in Microsoft Office, including Outlook and Teams.
- Commitment to safety and adherence to safety procedures and proper use of personal protective equipment.
- Candidates must complete a selection assessment and pre-employment screenings.
Nice To Haves
- Previous experience supporting or mentoring technicians.
- Proficiency in the VAST point-of-sale system is strongly preferred.
Responsibilities
- Greet customers and assess their tire and automotive service needs professionally and with a customer-focused approach.
- Partner with the Store Manager to learn how to interview, select, and train service technicians, and assess how their knowledge, skills, and experience align with business needs and role definitions.
- Assist the Store Manager in evaluating technician knowledge, skills, and performance, and learn to make recommendations concerning development, promotions, merit, and discipline.
- Support and learn to manage store performance goals, including service sales, gross profit, customer satisfaction, employee safety, productivity, and efficiency.
- Assist in overseeing and assigning daily work orders, including the time, tools, materials, and equipment needed.
- Learn to provide technical expertise and diagnostic support for general and complex service requests across vehicle makes and models.
- Support and suggest technical training to continually improve technician skills.
- Assist in overseeing safe operations and proper working order of shop tools and equipment, and support replacement or repair requests following budget approval.
- Ensure adherence to company policies, procedures, and safety standards.
- Maintain high standards for store cleanliness, organization, and inventory management.
- Support analysis of financial and operational data to identify trends and help implement improvement plans for underperforming stores.
- Help ensure consistent exceptional customer service and assist with prompt resolution of escalated concerns.
- Support management of shop inventory, including tools, materials, and equipment.
- Partner with the Store Manager to help lead a culture of safety, accountability, and operational excellence within the service and sales teams.
- Meet flexible scheduling requirements that may include early mornings, evenings, and weekends to meet customer demands.
- Perform other position duties as directed by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
