Service Manager

Southern Tire Mart•LaGrange, GA

25d

About The Position

The Service Manager leads shop employees and oversees service operations to ensure productivity, quality, and courteous, professional customer service. The role manages parts ordering, inventory, and supplies; maintains a clean, safe, and organized work area; and monitors profit margins and pricing markups in accordance with store procedures. The Service Manager works with store leadership to achieve operational goals and KPIs, identifies and implements operational improvements, and trains and mentors new team members as needed.

Requirements

High school diploma or GED.
At least 2 years of experience in service operations or shop management.
Strong leadership and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Basic knowledge of inventory systems, parts ordering, and markup strategies.
Commitment to customer satisfaction and safety compliance.

Nice To Haves

Technical or business training.

Responsibilities

Manage and lead shop employees to ensure productivity and quality of service.
Oversee parts ordering and ensure timely availability for service needs.
Maintain a clean, safe, and organized work area in compliance with company standards.
Monitor and maintain profit margins and pricing markups in line with store procedures.
Ensure the shop is stocked with the inventory and supplies needed for daily operations.
Foster a customer-first culture by ensuring clients receive courteous and professional service.
Collaborate with store leadership to achieve operational goals and KPIs.
Identify areas for operational improvement and implement solutions.
Train and mentor new team members as needed.