Service Manager

DOBBS TIRE & AUTO CENTERS•Kansas City, MO

7d•$60,000 - $100,000

About The Position

Driven by Dobbs is a growing, multi-market automotive service organization combining Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The company provides tire sales and comprehensive automotive services, including routine maintenance, diagnostics, and engine repair, and emphasizes training, development, safety, team wellbeing, and community support. The Service Manager in Training learns and supports service and repair operations within a single-unit retail store. Working closely with the Store Manager, this role develops the skills to manage operations while helping ensure work is completed safely, on time, and to quality standards. The position calls for automotive technical knowledge, a focus on customer satisfaction, and a strong work ethic. The role also requires schedule flexibility, potentially including early mornings, evenings, and weekends.

Requirements

At least 3 years of experience in the automotive repair industry as a technician, service advisor, or service manager.
Strong technical knowledge of automotive repair standards, tools, and processes.
Valid driver's license.
Excellent verbal and written communication skills.
Strong time management, accountability, and prioritization skills.
Ability to stay organized, solve problems, and take a solution-oriented approach.
Ability to work in a fast-paced, high-volume environment and adapt to diverse team members.
Strong work ethic, commitment to results, and ability to work toward department goals.
Critical thinking and attention to detail.
Customer-centric approach and relationship-building ability.
Proficiency in Microsoft Office, including Outlook and Teams.
Adherence to safety procedures and proper use of personal protective equipment.
Availability for a flexible schedule that may include early mornings, evenings, and weekends.
Agreement to complete a selection assessment and pre-employment screenings.

Nice To Haves

Previous experience supporting or mentoring technicians.
Proficiency in the VAST point-of-sale system is strongly preferred.

Responsibilities

Greet customers and assess their tire and automotive service needs.
Partner with the Store Manager to learn how to interview, select, and train service technicians.
Assist in evaluating technician knowledge, skills, and performance, and learn to make recommendations regarding development, promotions, merit, and discipline.
Support and learn to manage store performance goals for service sales, gross profit, customer satisfaction, employee safety, productivity, and efficiency.
Assist in overseeing and assigning daily work orders, including the time, tools, materials, and equipment needed.
Provide technical expertise and support diagnosis of general and complex service requests for vehicles of all makes and models.
Support and suggest technical training to improve the skills of service technicians at all levels.
Assist in overseeing safe shop operations and the proper working order of tools and equipment; support ordering replacements or repairs with budget approval.
Ensure adherence to company policies, procedures, and safety standards.
Maintain store cleanliness, organization, and inventory management standards.
Support analysis of financial and operational data to identify trends and help implement improvement plans for underperforming stores.
Ensure consistent delivery of exceptional customer service and assist in resolving escalated concerns promptly.
Support management of shop inventory, including tools, materials, and equipment.
Help lead a culture of safety, accountability, and operational excellence within service and sales teams in partnership with the Store Manager.
Perform other position duties as directed by leadership.