Service Manager

Hy-Vee•Topeka, KS

21d

About The Position

The Service Manager provides prompt, efficient, and friendly customer service and ensures customers’ needs are met. The role supervises and coordinates employee activities, or performs work at all job levels, and may oversee all areas of the store in the absence of Department Managers. The Service Manager leads by example, promotes positive employee relations, supports a friendly and safe shopping environment, and helps ensure compliance with company policies and procedures. The position plans and adjusts work schedules, assigns duties, follows up on work, trains employees, and evaluates performance. It also supports merchandise ordering and display planning, verifies deliveries, reviews operational and managerial data, and assists with store accounting and payroll-related processes. The Service Manager is authorized to purchase merchandise and supplies and order equipment repairs. The role involves daily contact with customers, employees, suppliers and vendors, and the general public, as well as occasional contact with regulatory agencies. Work takes place in a fast-paced store environment with exposure to dust, noise, temperature extremes, moving equipment hazards, electrical shock risks, chemicals, and solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school education or equivalent experience.
Ability to solve practical problems involving a variety of variables and limited standardization, and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, provide basic direction, follow technical manuals, and interact with people.
Ability to perform the listed physical activities and medium work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, efficient, friendly, and helpful customer service throughout the store, addressing customer issues and supporting a positive shopping experience.
Encourage employees to greet and assist customers and model courteous, caring, and professional conduct.
Supervise and coordinate employee activities across store areas when Department Managers are absent, or perform work at all job levels.
Plan and adjust schedules, assign employees to duties, and follow up to ensure work is completed correctly and on time.
Train employees on store policies, department procedures, safety practices, and job duties; provide ongoing education on updated policies and procedures.
Evaluate employee performance and recommend or take personnel actions, including hiring, transfers, promotions, discipline, dismissal, and salary adjustments as authorized.
Promote safe work practices, complete customer accident and injury reports, and assign light duty when necessary.
Compile, store, retrieve, and interpret managerial data, including sales, inventory, and advertising and display information.
Order merchandise and supplies, verify deliveries and product quality, compare records with ordered merchandise, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer demand and store profitability goals.
Help establish merchandise pricing philosophies within Store Director guidelines.
Ensure compliance with company policies and applicable laws, including security, sales, recordkeeping, hygiene, dress, and safety requirements.
Explain store services to prospective personal and business account customers to generate business.
Handle cash registers and merchandise transactions, including authorized inter-store transfers.
Review personnel records for completeness, accuracy, and timeliness and understand basic payroll processes.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Stay informed about market trends, competitors, products, equipment, and merchandising techniques.
Assist in other store areas and perform other job-related duties and special projects as needed.