Service Manager

CLIFFORD POWER SYSTEMS INC•Independence, IA

5d•Onsite

About The Position

The Service Manager (identified in the position summary as Branch Operations Manager) leads and directs a local branch to support customer satisfaction and efficient use of resources. The role manages branch functions, staff, and daily operations, and develops sales plans to achieve branch sales and service goals. The position is based in Independence, Missouri, and is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. The position works primarily indoors in a climate-controlled, smoke-free environment, while regularly moving through other areas with varying temperatures. The work environment is usually moderately noisy, though noise may be higher in some areas. Normal automobile and air-travel hazards apply. The role involves prolonged sitting and requires a full range of body movements, including handling objects and computer equipment, bending, reaching, and crouching. It also requires sight, hearing, touch, and smell, as well as close vision, depth perception, and the ability to adjust focus between computer screens and forms. This description outlines the general nature and level of the work and is not an exhaustive list of duties or requirements. Duties and requirements may be modified to reasonably accommodate individuals with disabilities. Employees may be assigned other job-related duties and instructions consistent with applicable laws. Continued employment is at-will.

Requirements

High school diploma or equivalent.
At least 3 years as a manager or in a similar position in a service operations environment, with supervisory and scheduling responsibilities.
Prior responsibility for customer relations, problem resolution, and scheduling.
Acceptable understanding of power supply or generator products and services.
Commitment to providing great customer service.
Strong PC skills.
Strong oral and written communication skills.
Self-motivated and able to take initiative.
Ability to multitask.
Demonstrated leadership characteristics.
Ability to work effectively within a team environment.
Ability to meet the described physical and sensory requirements of the job.

Responsibilities

Manage day-to-day branch operations and activities to ensure operational integrity and compliance with branch policies and procedures.
Manage, coach, and supervise branch staff.
Help maximize branch revenue, sales, and customer satisfaction while minimizing operating loss.
Provide leadership to support customer satisfaction, profitability, service quality, and communication and coordination among Branch Operations, Sales, and Accounting, as directed by the VP of Operations.
Recruit, staff, train, and supervise branch employees, excluding Sales Associates.
Support branch operations and manage communication with branch staff through meetings.
Implement and consistently enforce company policies, procedures, and service standards.
Hold Technicians accountable for timely submission of paperwork and expense reports.
Monitor invoicing activities and ensure requirements are met accurately and on time.
Review, complete, and submit required corporate reports.
Ensure work areas are safe and maintained.
Develop sales plans to achieve branch sales and service goals.