Service Manager

Hy-Vee, Inc. • Savage, MN

16d • $16 - $20 • Onsite

About The Position

The Service Manager supervises and coordinates employees across all store departments to keep operations running smoothly and ensure customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and assists wherever needed in a fast-paced retail environment. The Service Manager is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce, and directly manages all positions except those roles or others designated by the Store Director.

Requirements

• High school diploma or equivalent experience required.
• Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
• Ability to accurately perform arithmetic involving fractions, decimals, and percentages.
• Ability to interview people to obtain basic information, communicate directions clearly, follow technical manuals, and maintain frequent contact with customers and employees.
• Ability to lead and develop a team and foster a collaborative, customer-focused store culture.
• Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.

Nice To Haves

• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and make each customer visit positive.
• Promote positive employee relations and a store culture of friendliness, teamwork, and accountability.
• Plan and adjust work schedules, assign duties, and follow up to ensure tasks are completed correctly and on time.
• Supervise and coordinate employees throughout the store in the Department Manager’s absence, or perform work at any job level as needed.
• Ensure customer service throughout the store and address customer issues promptly and professionally.
• Train employees on store policies, department procedures, and job duties; provide ongoing education about updated policies and procedures.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train employees on safety procedures and enforce them; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report discrepancies.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
• Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
• Review personnel records for completeness and accuracy and understand basic payroll system functions.
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
• Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
• Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, discreetly.
• Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED