Service Manager - Uberto Restaurant at Quercus

Relais & Châteaux • Gay, GA

5d

About The Position

Uberto Restaurant at Quercus is seeking a warm, highly organized, and detail-oriented Service Manager to lead its tasting-menu experience and front-of-house service staff. The role oversees reservation communication, service preparation, dining-room execution, guest notes, menu coordination, beverage communication, staff organization, and the details required to deliver seamless, personal service.

As a member of the hospitality management team, the Service Manager works daily with concierges, chefs, and gardeners to support an exceptional guest experience and refined service standards. The role also leads, trains, and supports service staff and contributes to ongoing staff development.

Requirements

• Prior experience in fine dining or tasting-menu service, luxury hospitality, or a comparable restaurant environment.
• Warm, engaging, and gracious personality with a genuine passion for hospitality.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
• Ability to lead, train, and support a service team with professionalism and care.
• Ability to work evenings, weekends, holidays, and service-based schedules as needed.

Nice To Haves

• Experience in a service leadership, maître d’, captain, or front-of-house management role.
• CMS Level 2 Wine Certification or higher.

Responsibilities

• Manage reservations across email, phone, and the digital booking platform, including bookings, changes, cancellations, rescheduling, confirmations, prepayments, refunds, and guest inquiries.
• Monitor daily reservation details, cover counts, pacing, guest notes, allergies, dietary restrictions, special occasions, and seating needs.
• Communicate with guests in person, by email, and by phone with warmth and professionalism.
• Coordinate with the chef and culinary team on menu notes and dietary modifications, and ensure markings are prepared accurately.
• Prepare staff education materials, chits, floor plans, and service notes.
• Lead pre-service preparation and lineup, ensuring the team understands menu details, allergies, special occasions, and service expectations.
• Serve as a host and floor leader during service, supporting staff, engaging with guests, managing guest relations, and resolving service issues.
• Maintain guest notes and service records to support future personalization and repeat-guest recognition.
• Coordinate with the wine manager to ensure wine pairings and beverage details are accurately reflected in staff and guest-facing materials.
• Hire, train, and manage service staff, fostering a culture of hospitality and excellence.
• Create and coordinate ongoing training programs for service staff.

Benefits

• Competitive salary based on experience.
• Paid time off.
• Medical, vision, and dental insurance benefits.
• Employee discounts on Uberto dining.
• Possibility of housing or shared housing accommodations, based on availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed