Service Manager - Fire Protection Advanced Services

Cintas • Durham, NC

15d

About The Position

Cintas is seeking a Service Manager to directly manage its customer-facing Fire Protection Advanced Services team, which works with alarm, monitoring, and/or sprinkler suppression systems. The role manages team performance, supports hiring and performance management, fosters a safe working environment, resolves customer issues, and trains technicians. The manager works to maintain customer satisfaction and goodwill while achieving sales, profit, inventory, and payroll goals, managing a budget, and addressing operational issues affecting service.

Hands-on support of direct reports includes accompanying service technicians to help with product pickup and delivery or service testing, inspection, and repair calls. The position also involves driving a company-owned vehicle to customer locations, lifting and carrying Cintas products into and out of customer accounts, and performing managerial duties while maintaining a high level of customer service.

Requirements

• Valid driver's license.
• High school diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience with fire protection alarm, sprinkler, or pre-engineered systems.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Directly manage the customer-facing Fire Protection Advanced Services team, including alarm, monitoring, and/or sprinkler suppression systems.
• Hire employees and manage performance.
• Manage the overall performance of the team.
• Foster a safe working environment and provide team leadership.
• Resolve customer-related issues.
• Train the team to develop effective skilled technicians.
• Promote customer goodwill at customer sites and maintain a high level of customer satisfaction.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues that affect service.
• Accompany service technicians to assist with product pickup and delivery or service testing, inspection, and repair calls.
• Drive a company-owned vehicle to and from customer locations.
• Lift, carry, and walk Cintas products in and out of customer accounts.
• Perform managerial duties.

Benefits

• Comprehensive medical, dental, and vision benefits, with premiums below the national average.
• Four medical plan options, including one plan offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED