Division Manager - Fire Protection

Guardian Fire Services•Sparks, NV

5d•$100,000 - $150,000

About The Position

The Division Manager, Fire Protection Service is responsible for the leadership, performance, and profitability of the company's Fire Sprinkler Service & Inspection, Fire Alarm Service & Inspection, and Fire Extinguisher business lines. The role directs field operations, manpower planning, scheduling, quality control, and financial performance, ensuring work is completed safely, on time, within budget, and in compliance with applicable codes, AHJ requirements, and company standards. The manager connects ownership and executive leadership with office staff and field technicians and inspectors. The position drives operational excellence, technician accountability, customer retention, and revenue growth across the company's life-safety service portfolio. It oversees daily service and inspection operations; leads managers, technicians, inspectors, and other field personnel; owns division financial performance; enforces safety and code compliance; maintains customer and vendor relationships; and partners with leadership on growth and operational systems.

Requirements

5–10+ years of experience in fire/life safety services, with hands-on exposure to at least two of fire sprinkler, fire alarm, or fire extinguisher service and inspection.
Working knowledge of NFPA 10, 13, 14, 20, 25, and 72, and applicable state and local code requirements.
Proven experience leading multi-disciplined field technicians, inspectors, and service teams.
Ability to read blueprints, riser diagrams, and system as-builts across sprinkler and alarm systems.
Strong scheduling, dispatch, and route coordination skills for recurring inspection and service work.
Understanding of labor tracking, job costing, and service department profitability drivers.
Valid driver's license with an acceptable driving record.
Ability to visit active jobsites, commercial buildings, and mechanical/riser rooms.
Ability to climb ladders and navigate construction and mechanical environments.
Ability to occasionally lift up to 50 lbs.
Ability to travel, with occasional overnight travel as needed.

Nice To Haves

NICET Certification in Fire Alarm Systems and/or Water-Based Systems Layout.
OSHA 30 Certification.
State fire alarm and/or fire sprinkler license, or ability to obtain one.
Experience with ServiceTrade or similar inspection/service software.
Experience with ADP, Sage Intacct, Salesforce, and Excel.
Experience operating a multi-branch, multi-service-line, or high-growth service business.

Responsibilities

Oversee sprinkler, fire alarm, and fire extinguisher inspection, testing, maintenance, service, repair, and related business operations.
Coordinate cross-trained manpower, technician schedules, route density, and billable utilization across service lines.
Partner with dispatch and scheduling staff to manage recurring inspection cycles, renewals, and deficiency follow-up work.
Ensure timely completion of inspection reports and code-required documentation, including submissions to AHJs, monitoring companies, and customers.
Monitor fleet, tools, testing equipment, and inventory across the division.
Improve field workflows, technology adoption, and operational systems.
Directly lead managers, lead technicians, inspectors, and field personnel across the service teams.
Conduct jobsite and ride-along visits to audit workmanship, safety practices, and customer interactions.
Coach employees, conduct performance evaluations, and maintain accountability structures.
Lead recruiting, hiring, onboarding, and retention of licensed and certified field staff.
Promote technician certification, cross-training, and apprenticeship development.
Own the division P&L, including revenue growth, labor efficiency, and gross margin by service line.
Review job costing, labor hours, and production tracking; address cost overruns and productivity gaps.
Partner with ownership and executive leadership on revenue, backlog, staffing, and cash-flow forecasts.
Grow recurring revenue through deficiency-to-repair conversion and inspection-to-service upselling.
Review and approve quotes, change orders, and pricing for service and inspection work.
Establish and track production goals and KPI metrics by service line.
Enforce OSHA standards and company safety policies across field operations.
Ensure compliance with NFPA standards, AHJ requirements, and state and local licensing regulations.
Maintain technician licensing, certifications, and continuing education; lead safety meetings, incident investigations, and corrective action planning.
Build relationships with building owners, facility and property managers, general contractors, AHJs, and inspectors.
Serve as an escalation point for customer concerns, deficiency disputes, and service issues.
Attend customer and contract review meetings, renewal discussions, and site walkthroughs as needed.
Manage relationships with equipment, parts, and monitoring vendors and suppliers.
Partner with ownership and executive leadership on division growth, geographic expansion, and service-line growth.
Develop scalable operational systems and standard operating procedures across the service lines.
Identify bundling and cross-selling opportunities and evaluate new markets, offerings, or acquisitions.