Division Manager - Fire Protection

Overhead Fire•Sparks, NV

About The Position

The Division Manager, Fire Protection Service is responsible for the leadership, performance, and profitability of the company’s Fire Sprinkler Service & Inspection, Fire Alarm Service & Inspection, and Fire Extinguisher business lines. The role oversees daily field operations, workforce planning, scheduling, quality control, and financial performance, ensuring work is completed safely, on time, within budget, and in compliance with applicable codes, AHJ requirements, and company standards. The Division Manager connects ownership and executive leadership with office staff and field teams, driving operational performance, accountability, customer retention, and revenue growth. The position leads operations across inspection, testing, maintenance, service, and repair for sprinkler and alarm systems, as well as extinguisher inspection, recharge, hydrostatic testing, and sales or replacement programs. It also oversees staffing and scheduling, financial results, safety and compliance, customer and vendor relationships, and strategic growth. The role includes jobsite visits and may involve travel, including occasional overnight travel.

Requirements

5–10+ years of experience in fire/life safety services, with hands-on exposure to at least two of fire sprinkler, fire alarm, or fire extinguisher service and inspection.
Working knowledge of NFPA 10, 13, 14, 20, 25, and 72, and applicable state and local code requirements.
Leadership experience managing multidisciplinary field technicians, inspectors, and service teams.
Ability to read blueprints, riser diagrams, and system as-builts across sprinkler and alarm systems.
Strong scheduling, dispatch, and route coordination skills for recurring inspection and service work.
Understanding of labor tracking, job costing, and service department profitability drivers.
Valid driver’s license with an acceptable driving record.
Ability to visit active jobsites, commercial buildings, and mechanical or riser rooms.
Ability to climb ladders and navigate construction and mechanical environments.
Ability to occasionally lift up to 50 lbs.
Ability to travel, including occasional overnight travel as needed.

Nice To Haves

NICET Certification in Fire Alarm Systems and/or Water-Based Systems Layout.
OSHA 30 Certification.
State fire alarm and/or fire sprinkler license, or ability to obtain one.
Experience with inspection and service software such as ServiceTrade or similar platforms.
Experience with ADP, Sage Intacct, Salesforce, and Excel.
Experience operating a multi-branch, multi-service-line, or high-growth service business.

Responsibilities

Oversee day-to-day operations across fire sprinkler, fire alarm, and fire extinguisher service and inspection lines.
Coordinate manpower allocation and technician scheduling to support route density and billable utilization.
Work with dispatch and scheduling staff on inspection cycles, renewals, and deficiency follow-up.
Ensure timely completion and submission of inspection reports and code-required documentation.
Monitor fleet, tools, testing equipment, inventory, parts, extinguishers, and alarm devices.
Improve field workflows, technology adoption, and operational systems.
Lead managers, lead technicians, inspectors, and other field personnel.
Conduct jobsite and ride-along visits to audit workmanship, safety, and customer interactions.
Coach and evaluate technicians and inspectors and establish accountability practices.
Lead recruiting, hiring, onboarding, and retention for licensed and certified field staff.
Promote technician certification, cross-training, and apprenticeship development.
Own the division’s P&L and manage revenue growth, labor efficiency, and gross margin by service line.
Review job costing, labor hours, and production tracking; address cost overruns and productivity gaps.
Partner with ownership and executive leadership on revenue, backlog, staffing, and cash-flow forecasting.
Improve deficiency-to-repair conversion and inspection-to-service upselling.
Review and approve quotes, change orders, and pricing for service and inspection work.
Establish and track production goals and KPIs for each service line.
Enforce OSHA standards and company safety policies across field operations.
Ensure compliance with applicable NFPA standards, AHJ requirements, and licensing regulations.
Maintain technician licensing, certifications, and continuing education.
Lead safety meetings, incident investigations, and corrective action planning; promote a visible safety culture.
Build relationships with building owners, facility and property managers, general contractors, and AHJs or inspectors.
Resolve escalated customer concerns, deficiency disputes, and service issues.
Attend customer and contract review meetings, renewal discussions, and site walkthroughs as needed.
Manage relationships with equipment, parts, and monitoring vendors and suppliers.
Partner with executive leadership on division growth, geographic expansion, and service-line growth.
Develop repeatable operational systems and standard operating procedures across service lines.
Identify opportunities to bundle and cross-sell inspection, service, and extinguisher offerings.
Evaluate and recommend markets, service offerings, and acquisitions that could strengthen the life safety portfolio.
Visit active jobsites, commercial buildings, and mechanical or riser rooms; climb ladders and navigate construction and mechanical environments.
Travel as needed, including occasional overnight travel.