Service Manager - Fire Protection Advanced Services

Cintas • Durham, NC

8d

About The Position

Cintas is seeking a Service Manager to directly manage its customer-facing Fire Protection Advanced Services team, which works with alarm, monitoring, and/or sprinkler suppression systems. The role manages team performance and budget, supports sales, profit, inventory, and payroll goals, and handles operational issues affecting service. The manager provides leadership by fostering a safe working environment, resolving customer-related issues, training technicians, and maintaining customer satisfaction and goodwill.

The position also involves hands-on support of direct reports. This may include accompanying service technicians, helping pick up and deliver products, and assisting with service testing, inspections, or repairs. The manager drives a company-owned vehicle to and from customer locations, and lifts, carries, and walks Cintas products in and out of customer accounts while providing high-quality service. The role also includes hiring, performance management, and other managerial duties.

Requirements

• Valid driver's license.
• High school diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience with fire protection alarm, sprinkler, or pre-engineered systems.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Directly manage the customer-facing Fire Protection Advanced Services team, including alarm, monitoring, and/or sprinkler suppression services.
• Hire and manage the performance of team members.
• Manage the overall performance of the team and provide leadership by fostering a safe working environment.
• Resolve customer-related issues and maintain a high level of customer satisfaction and goodwill.
• Train the team to develop effective, skilled technicians.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues that affect service.
• Accompany service technicians and assist with product pickup and delivery, service testing, inspections, or repair calls.
• Drive a company-owned vehicle to and from customer locations.
• Lift, carry, and walk Cintas products in and out of customer accounts.
• Perform managerial duties.

Benefits

• Medical, dental, and vision benefits with premiums below the national average.
• Four medical plan options, including one plan offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED