Service Manager

United Rentals•Dawsonville, GA

26d

About The Position

The Service Manager at a United Rentals Mobile Storage branch leads the branch’s maintenance operation. The role hires, motivates, coaches, and trains Service Technicians; ensures equipment is properly maintained and repaired; and drives efficiency and customer satisfaction. Working closely with the Branch Manager, the Service Manager contributes service and maintenance expertise and business management to help build a profitable location. The position is designated Safety Sensitive under United Rentals’ policies and procedures.

Requirements

High school diploma.
Valid driver’s license with an acceptable driving record.
Extensive equipment fleet maintenance and leadership experience.
Five years of service and maintenance experience.
At least three years of supervisory experience.
Strong motivational and leadership skills.
Strong customer service skills.
Strong knowledge of maintenance accounting and P&L.
Basic computer skills, including Excel.

Nice To Haves

Trade-school degree.
Bachelor’s degree preferred.

Responsibilities

Motivate, coach, and train technicians to meet time and quality standards and follow standard repair and maintenance processes.
Staff the location adequately based on employee skills and workload.
Manage repair and maintenance activities, P&L, and associated costs and budgets.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Oversee parts department activities to support customer service, technician, shop, and OEC productivity, and cost control.
Maintain knowledge of current DOT requirements.
Provide training and focus to help prevent accidents and DOT citations.
Evaluate team members’ performance and promotability, identify training needs, and provide skills training and regular coaching.
Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
Perform other duties as assigned.