Service Manager

Sonsray•El Paso, TX

About The Position

The Service Manager oversees service operations to maximize return on investment and customer satisfaction. The role focuses on optimizing department processes, driving profitable service labor sales, controlling expenses, and recruiting, developing, and retaining high-caliber personnel. The manager also oversees financial performance, staff and work assignments, service operations, facilities and safety, training, customer relationships, and compliance with vehicle-operation regulations and safety rules. Other duties may be assigned by management in alignment with dealership objectives.

Requirements

At least 5 years of service management or leadership experience in heavy equipment, construction equipment, agricultural equipment, diesel, or related service environments.
Strong financial, operational, and team leadership skills, including budgeting, forecasting, and performance management.
Valid driver's license with an acceptable driving record.
Must be at least 21 years of age.
Ability to travel locally for customer visits and business development activities.
Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience with warranty administration and manufacturer compliance.

Responsibilities

Develop and manage the annual service budget.
Monitor warranty expenses and recovery rates.
Recruit, hire, develop, and retain service department staff.
Schedule and assign work based on technicians’ skills and knowledge.
Maintain management reports.
Create and enforce a priority system for service work.
Ensure timely completion of warranty and Product Improvement Program (PIP) claims.
Maintain department tools and equipment.
Oversee facility inspections and conduct safety meetings.
Ensure annual safety inspections are completed.
Coordinate building and yard maintenance with the Store Manager.
Coordinate dealership training programs.
Conduct service-related customer clinics.
Develop customer relationships through cold calls and in-person visits.
Maintain professionalism and monitor department performance metrics.
Ensure compliance with vehicle operation regulations and safety rules.
Perform other duties as directed by management in alignment with dealership objectives.

Benefits

Medical coverage with PPO and HSA options.
Dental, vision, and life insurance provided at no cost.
401(k) with competitive employer contributions.
80 hours of annual vacation, increasing with years of service.
Uniforms provided annually.
Annual boot voucher of $175.
One full paid day off annually for community volunteer work.
Birthday meal provided by Sonsray.
Annual holiday party, including covered airfare and hotel for the employee and a guest.
Emphasis on company growth and employee development.
Open-door policy and a collaborative environment with active owner and management involvement.