Service Manager

Ed Martin Automotive Group•Carmel, IN

46d•Onsite

About The Position

Ed Martin Automotive Group is looking for a highly driven and disciplined individual to head up one of our stores' Service Departments. The Service Manager is a critical role within the dealership and is ultimately responsible for the success of the department. An ideal candidate will have a minimum of 5 years experience in a leadership role within an Automotive Dealership and will be able to 'hit the ground running'.

Requirements

A minimum of 5 years of dealership management experience required
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams

Responsibilities

Assist customers in servicing, repairing and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately