Service Manager

EquipmentShare•Clarksville, TN

14d•Onsite

About The Position

EquipmentShare is hiring a Service Manager for its rental facility in Clarksville, Tennessee. The manager will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and use EquipmentShare’s technology to create, assign, and monitor work orders; track equipment service intervals; order parts; and diagnose issues across different equipment makes and models. The role involves determining root causes and corrective actions, coordinating and supervising the quality of work performed by mechanics and service personnel, and scheduling repairs for customer- and company-owned rental equipment. The Service Manager will maintain customer relationships, keep customers informed about service and support, and promptly respond to and resolve inquiries, requests, complaints, and other communications. The role also includes employee training and development, maintaining a safe work environment, and other duties as assigned. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. The posting notes that interviews are being conducted for a new location scheduled to open in January.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and quickly learn and stay up to date on EquipmentShare products and services.
Ability to compete while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely.
Ability to lift up to 50 pounds at times.
Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen.

Nice To Haves

Trade school certificate preferred.
Experience in field service, maintenance, and repair preferred.
Experience leading maintenance teams.
Construction industry experience or background is preferred.

Responsibilities

Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
Use company technology to create, assign, and monitor work orders.
Track machine service intervals and order parts.
Diagnose equipment issues and determine root causes and corrective actions.
Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Maintain and nurture customer relationships, ensuring customers are satisfied with service and support and are kept informed about ways EquipmentShare may help their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees.
Maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Competitive compensation consisting of base salary plus a Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.