Service Manager

CVM Electric • Buffalo, NY

25d • Onsite

About The Position

The Service Manager leads the day-to-day operations of CVM’s service division, serving as the central point of coordination between customers, service technicians, and the ownership team. You’ll own scheduling and dispatch, manage customer relationships from first call through job completion, and make sure every service interaction reflects CVM’s commitment to quality and responsiveness. This is a hands-on coordination role for a seasoned electrician or field leader ready to step into the operational side of the business, someone who understands the trade deeply enough to lead it from the office.

Requirements

• 5+ years of experience in the electrical trades, field, office/coordination, or a combination of both
• Demonstrated experience in a foreman, lead, or project coordination capacity
• NY State Journeyman or Master Electrician License strongly preferred
• Exceptional organizational and scheduling ability, comfortable managing multiple open work orders and competing priorities simultaneously
• Clear, professional communication with customers, crew, and vendors across all channels
• Proficiency with scheduling or project management technology

Nice To Haves

• Prior estimating experience at the service or small project level a significant plus
• Existing relationships with GCs, developers, or vendors in the WNY market a plus

Responsibilities

• Schedule and dispatch service electricians, triaging and prioritizing calls based on urgency and crew availability
• Serve as the primary point of contact for all service customers, answering calls, providing updates, and resolving issues promptly
• Track all open work orders from intake through completion and ensure all billable items are captured prior to invoicing
• Generate proposals, quotes, and customer rate sheets for service work and small projects
• Procure materials and coordinate with vendors; communicating lead times to customers proactively
• Provide day-to-day direction and support to service technicians in the field
• Build and maintain relationships with repeat clients, GCs, developers, and property owners
• Track and report key service metrics to leadership including call volume, response times, job costs, and completion rates
• Support estimating for service and small project work

Benefits

• health and dental insurance
• paid time off that grows with your tenure
• paid holidays
• 401(k)
• profit-sharing program
• tool and boot allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees