Service Manager

Florida Avenue Brewing Co.•Wesley Chapel, FL

1d•Onsite

About The Position

Join Florida Avenue Brewing Co. as a Full-Time Service Manager and embark on an exciting career in the beverage industry! This onsite position offers a dynamic environment perfect for recent graduates and early career professionals eager to make their mark. You will play a crucial role in delivering exceptional customer experiences, working alongside a vibrant team that values innovation and excellence. With a competitive pay scale ranging from $50,000 to $55,000 plus bonuses, this role provides a solid foundation for your career growth. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Snack/Drink Room, Employee Discounts, and Free Draft Beer. This is your opportunity to contribute to a fun, energetic culture while honing your problem-solving skills in Wesley Chapel, Florida. Don’t miss the chance to be part of a forward-thinking company that truly respects and nurtures its talent! Florida Avenue Brewing Co. set out in 2010 with a mission to provide a memorable craft beer experience for anyone met along the way and to represent the Sunshine State to all who walked through their doors. With each beer, they want you to taste all this state has to offer, drink it in, and thirst for more.

Requirements

1–2 years of hospitality management or supervisory experience
Proven ability to handle scheduling and performance management for a diverse team
High proficiency in managing floor charts and KDS flow using Toast POS & Toast Tables
Experience using Google Sheets and Calendar for staff scheduling
Natural sense of urgency to identify and address service bottlenecks before they impact the guest experience
Comfortable working majority evening shifts
Willingness to support any area of the building-whether it's fixing a pour at the bar or helping the kitchen during a rush

Responsibilities

Lead from the front, becoming the face of operations during busiest hours, primarily in the evenings
Directly manage and mentor Servers and Hosts
Empower Servers and Hosts to deliver exceptional service
Expertly oversee the atmosphere and pacing of the floor
Handle guest recovery
Optimize seating efficiency at the host stand
Collaborate closely with the Back of House (BOH) Manager
Step in as needed to assist in Expo or run food during peak times
Ensure the facility's security as a key opener and closer
Set the team up for success