Service Manager

George E. Booth Co.•Greenwood, IN

6d•Onsite

About The Position

George E. Booth Co. is an EEO Employer - M/F/Disability/Protected Veteran Status George E. Booth Co., Inc is a family-owned and operated industrial automation sales company looking to hire their next full-time Service Manager . Visit our website: www.gebooth.com to learn more about our family owned and operated company. The Service Manager is responsible for overseeing day‑to‑day service operations in the Indianapolis market, with a strong focus on execution of large service and project‑based work. This role provides leadership and support for field service technicians, embedded technicians, and next‑generation talent participating in our Flex Tech program. The Service Manager plays a key role in staffing, mentoring, and supporting open service roles while ensuring high‑quality execution for our customers. This position is primarily based in Indianapolis with local travel to customer sites as needed during normal business hours. A clean driving record is required. This role comes with a competitive compensation plan and as well as excellent benefits.

Requirements

High School Diploma or equivalent required; technical degree or continued education preferred
10+ years of experience in field service, industrial automation, or technical project execution
Prior experience leading or coordinating technicians or service teams strongly preferred
Strong understanding of industrial automation, instrumentation, controls, or related service environments
Excellent communication skills with the ability to work across customers, technicians, and internal teams
Strong organizational and problem‑solving skills with attention to detail
Ability to manage multiple priorities and support both short‑term service needs and long‑term projects
Willingness to work overtime as business needs arise
Must be willing to travel locally and maintain a clean driving record
All candidates must be legally authorized to work in the United States

Responsibilities

Manage and coordinate day‑to‑day service operations in the Indianapolis area
Provide leadership and oversight for large service projects, including planning, staffing, execution, and issue resolution
Support and manage embedded technicians assigned to customer facilities
Collaborate with project management, sales, and engineering teams to ensure customer requirements are met
Assist with staffing, onboarding, and ongoing support of field service technicians
Actively support the Flex Tech program by mentoring and developing next‑generation field technicians
Help identify staffing needs and support hiring efforts for open service and technical roles
Monitor workload, resource utilization, and technician availability to meet customer and project demands
Promote and enforce safety, quality, and company standards across all service activities
Provide regular updates on service performance, project status, and challenges
Foster a positive, team‑oriented culture focused on development, accountability, and continuous improvement