Service Manager

The Coronado Club • Houston, TX

5d

About The Position

A premier private club is seeking a polished and experienced Service Manager to lead dining room and event service operations. This leadership role is responsible for delivering exceptional member experiences while overseeing all front-of-house service staff.
The Service Manager serves as Maître d’ during lunch and dinner service, leads the service team, and ensures seamless coordination between service, culinary, and beverage operations for both daily dining and private events.

Requirements

• 5 years of fine dining or catering experience in upscale venues is preferred
• Excellent organizational skills and the ability to develop, create, and implement logistical systems
• Clear and versatile communicator
• Eloquent and articulate
• Creative yet practical
• Tasteful and personally engaging
• Polished and poised in appearance

Nice To Haves

• Bachelor’s Degree Preferred but not Required

Responsibilities

• Maintains daily contact with the membership and ensures membership satisfaction.
• Serves as the Maitre d’ during lunch and dinner service.
• The Service Manager will develop short-term and long-term plans and goals for the service team. These goals should be focused on improving and refining the skills of the staff and should be measurable and clearly outlined.
• Hire and train club service staff to a standard of excellence.
• Manage labor costs without compromising service standards.
• Develops and motivates a strong team of workers, Coronado Club employees and Contract Staff.
• Implements service policies/standards and reviews employee performance. This is not limited to a semi-annual review and should be done daily by recognizing positive behavior and coaching behavior that needs improvement.
• Closing manager 2 to 3 times per week or as needed.
• Creates a warm environment where staff are encouraged to discuss issues or challenges in the execution of their duties.
• Communicates regularly with the President/CEO to ensure that employees follow club procedures as outlined in the employee handbook. This includes but is not limited to monitoring time and attendance, adherence to the club cell phone policy, approving time off requests, etc.
• Define standards of service for each event and serve as a point of contact for the host
• Supervise the execution of the event by managing the service, beverage, and culinary teams
• By example, build a culture of hospitality, friendless and goodwill within the service and culinary staff

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees