Service Manager

Tech-24 A Commercial Food Service Repair Company Inc • Lynbrook, NY

1d • Onsite

About The Position

Tek Express, a Tech24 company, is a full-service commercial kitchen equipment repair company. They provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking and refrigeration equipment. The Service Manager plays a key role in managing both customer relationships and field technicians for assigned accounts. This position is responsible for coordinating service operations, scheduling technicians, dispatching work as needed, and ensuring a high level of customer satisfaction through proactive communication and efficient job management. The ideal candidate will thrive in a fast-paced environment, have strong organizational skills, and the ability to multitask while managing multiple customers and technicians simultaneously.

Requirements

• 2–3 years of experience in dispatching, service coordination, or a similar role
• Strong ability to multitask and thrive in a fast-paced environment
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Customer service experience required (phone and email communication)
• Ability to work collaboratively with technicians and customers simultaneously
• Detail-oriented with strong follow-through on tasks and deadlines

Nice To Haves

• Experience in the field service industry (preferred)
• Experience with dispatching or field service software is a huge plus

Responsibilities

• Manage day-to-day communication with assigned customers via phone and email
• Serve as the primary point of contact between customers and field technicians
• Schedule and coordinate technician assignments based on customer needs and priorities
• Dispatch technicians as needed to ensure timely response and service completion
• Update and maintain dispatch board using field service management software
• Process work orders electronically for accuracy and timely invoicing
• Update and maintain customer portals with job status and service updates daily
• Prepare and send proposals to customers as required
• Monitor job progress and ensure service expectations and deadlines are met
• Support technicians with scheduling conflicts, job updates, and customer requirements
• Ensure accurate documentation of all service activities within company systems
• Maintain strong customer relationships and deliver high-level customer service

Benefits

• Weekly Pay – Reliable pay, every week
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities – Advance your skills through company training and development programs
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees