Service Manager

McDaniels Acura of Newnan•Newnan, GA

About The Position

The goal of the Service Manager is to run an effective and profitable service department through accurate staffing, controlling all costs, retaining valuable customers, reaching goals, and maintaining all applicable service records. What You'll Do: Take the initiative to exceed customer satisfaction, even if it means overcoming obstacles Develop and implement a marking plan to promote new and repeat business Hire, train, motivate and develop all service department staff Keep up-to-date on all industry-specific information and dealership policies and procedures Understand and keep abreast of all Federal, State, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, etc. Ensure compliance with manufacturer warranty and policy procedures Monitor and control the performance of the department using appropriate reports, tracking systems, surveys Our Ideal Candidate: Acura experience preferred Dealership experience required Holds an inherit focus towards exceptional customer service Enjoys leading in a dynamic environment that requires a competitive and confident attitude Has empathy towards customers and their problems Requires high standards and delivers them to set an example Qualifications: Two years in an automotive service department preferred Two years of college with a strong emphasis on business skills preferred One year of supervisory experience Luxury German Experience required Valid Driver's License We Offer: Competitive Pay 401k Medical, Dental, & Vision Paid Time Off (PTO) We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Dealership experience required
Holds an inherit focus towards exceptional customer service
Enjoys leading in a dynamic environment that requires a competitive and confident attitude
Has empathy towards customers and their problems
Requires high standards and delivers them to set an example
Two years in an automotive service department preferred
Two years of college with a strong emphasis on business skills preferred
One year of supervisory experience
Luxury German Experience required
Valid Driver's License

Nice To Haves

Acura experience preferred

Responsibilities

Take the initiative to exceed customer satisfaction, even if it means overcoming obstacles
Develop and implement a marking plan to promote new and repeat business
Hire, train, motivate and develop all service department staff
Keep up-to-date on all industry-specific information and dealership policies and procedures
Understand and keep abreast of all Federal, State, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, etc.
Ensure compliance with manufacturer warranty and policy procedures
Monitor and control the performance of the department using appropriate reports, tracking systems, surveys